A&W AEON Kota Bharu
3/5
★
based on 8 reviews
Contact A&W AEON Kota Bharu
| Address : | Lot G33, Ground Floor Aeon Mall, Jalan Jambatan Sultan Yahya Petra, Kampung Sirih, 15050 Kota Bharu, Kelantan, Malaysia |
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| City : | kelantan |
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anis arissa on Google
★ ★ ★ ★ ★ Tandas semua ok kecuali tingkat G. Tempat makan helok
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Muhammad Faiz Syahmi on Google
★ ★ ★ ★ ★ Servis dan layanan okey. Cuma ayam yang dibagi hangit dan hilang rasa rempah ayam. Tolong alert dengan kualiti makanan.
 Service and service okey. Only the chicken is divided into air and loses the flavor of the chicken spice. Please be alert with the quality of the food.
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Ezzati Fatini on Google
★ ★ ★ ★ ★ First time dined in at A&W Aeon Kota Bharu after their opening. During making order, we have mentioned that we want chicken with RIB PARTS to the cashier for our meal sets. But after payment, we had been given DRUMSTICK and THIGH. It was another staff who was in charged to prepare our order, not the same staff who took our order. But the staff only changed the DRUMSTICK. We could understand if there was no stock of rib parts at that time and we were able to wait there, but the staff said NOTHING. I was so disappointed and saw the receipt, the was no 'RIB PART' writing mark there like KFC used to do at their receipts, so how will you know which part of chicken that customer order if the cashier pass the receipt to other team staff?
The fries were also small portion, and cold.
The nuggets were bad taste. Need to updgrade your nuggets.
The chicken taste was so so. KFC and Texas much much much better.
However the A&W float was very refreshing and tasty with creamy ice cream.
To the management, please, if you read my review, then hope you will :
1) train your staff to be more alert and careful during taking customers' orders
2) upgrade your receipt system, which we want requested chicken part can be typed on it by the cashier as if the cashier will pass it to another team staff
3) improve nugget taste to be better
If A&W wanna be sustained and well developed, rising back successfully, please, spend your time to listen to your customers' reviews, feedbacks and opinions.
Thanks.
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Abdul Hakim Ali Bin Abdul Aziz on Google
★ ★ ★ ★ ★ A&W is back! Love their coney and waffle! Fried chicken is also marvelous!
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Miasera Rini on Google
★ ★ ★ ★ ★ STAFF TAK ALERT MASA PREPARE ORDER CUST .
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Suspicious alpaca on Google
★ ★ ★ ★ ★ The cashier I placed my order with looked annoyed and spoke sarcastically. Beware of rude staffs, will ruin your mood for the day.
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RebelLe on Google
★ ★ ★ ★ ★ Bought fish sandwich and 3pieces of chicken meal.
Requested for no lettuce on the sandwich but they gave it to me anyway.
The chicken was the worst.I ordered the chicken when they first open the store and it was fresh and crispy.
But this time the chicken tasted different.Guess they threw it back into the fryer for the second time thinking customer wouldnt know the difference but the dark brown soggy skin and the bitter taste gave it away.
You guys just opened the store less than a few months but yet managed to screw up the food already?
Managers,please look into the standard of your food and be consistent.
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Danny Almond on Google
★ ★ ★ ★ ★ I ordered A&W via foodpanda for iftar with my whole family, when the food arrived (only arrived at 8pm, but it wasn't really a problem to me bcs I understand that the rider is breaking his fast too) , and when it arrived I only received few pcs of chicken and fries. I tried contacting the staff luckily there's a phone number included with my order since I couldn't find the number on google (so convenient :)))))
One of the staff picked up the phone and responded rudely, she told the other staff tHat I was trying to put the blame on her and i can clearly hear what she was talking abt with the other staff. SO SO RUDE!!!!!
But kudos to the staff who actually helped me book another foodpanda rider to send the meal to me, very polite and helpful.
But pls, it's not my job to make sure that the rider took the right order, it's clearly the workers job to do so. And to the manager, please do something with your staff, have a sense of politeness a bit.
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