Airfreight Forwarders Association Of Malaysia - 59000 Kuala Lumpur
3/5
★
based on 2 reviews
Contact Airfreight Forwarders Association Of Malaysia
| Address : | 16B, Jalan Kemuja, Bangsar Utama, 59000 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia |
| Phone : | 📞 +8 |
| Website : | http://www.afam.org.my/ |
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Zafrullah Asyraq Bin Zainal Abidin on Google
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jessica chen on Google
★ ★ ★ ★ ★ Went to the cargo terminal to collect a personal cargo. Was told that the working hours are from 8am-1pm (Sunday) a day prior from Mascargo. After settling at CPO, we went to the office at “GFM10” to settle the custom declaration which to our surprise was pitch black. Managed to get one of the contact number from the maskargo staff and further waited to have someone (Don Freight- the assigned agent by AFAM to settle our custom declaration according to the staff there) over.
We were told that their office has relocated and their working hours starts from 9am. However, there were neither any notices nor any information stating the relocation or contact person that we could reach out to at the front of their office. Tell me? Is this how you operate?
After the collection, we were told to pay for the handling charges (which we were happy to pay for the handling work their staff has done - Sivam the said staff was helpful) but not the additional “overtime charges” that wasn’t communicated to us prior. In fact there were barely any information relayed to us. Such as where to proceed, who to contact (like I mentioned above, we only gotten their contact number from the maskargo staff), what would be the charges or if any surcharge applicable and any other basic information.
We expressed our dissatisfaction of this ordeal to Mr Donald (Don Freight) and at the same time, seek for clarification of the overtime charges that was not briefed to us in the very first place. To our surprise he appeared extremely defensive on the phone, blamed it to mascargo and not receptive to feedback at all. In fact his tone was condescending when we brought up the additional overtime charges - it was only reluctantly waived after we stood firm on our stand. If it is your internal communication issue with maskargo, please fix it up and not penalizing the paying customer. We were here for a paid services that you are suppose to be providing, not here to listen to your internal issue and to propose a solution to you.
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