Big Thumb Rent a Car Ventures - Langkawi

Great value and quick friendly service. Booked Myvi, received fairly new Saga with only 5000kms. Couldnt be happier with the rental experience

Rented car with Big Thumb in early Jan 2019. Everything went smoothly, they got in touch a couple days ahead of pickup to let me know exactly what to do when we arrive. Staff meet us at the ferry terminal and soon we were on our way. Car was new and drove well, half a tank of gas provided. Drop-off was also straightforward and no other issues at all.

The service provided by the Big Thump was great. They sent me whatsapp message the moment I completed my booking with clear instruction where they will meet me. At the airport, the representative arrived on time and the process for completing the rental was very smooth. The car was modern and very clean. Upon dropping off the car, they met us at the departure gate on time and paid back the deposit. We didn’t have time to top up the gas and it was one bar less than we took it, and they were very flexible and just took small amount. The team is friendly and very helpful. I highly recommend using their service.

the driver who picked us up was very nice and helpful. The car was clean and had lower miles which was nice. I will definitely rent again!

Simplify and smooth booking process. Pay rental fee + RM200 deposits (cash)upon collect the car and get back the deposit instantly after returned the car. Initially booking Myvi upgraded to Vios!Staff was very helpful and friendly! Highly recommended!

As they are not onsite at Langkawi Airport, their men on the ground will contact you beforehand to set up the meeting place and time. In my case a nice young chap (Ah Boy) was waiting outside the baggage claim area when I exited and took me to the car. I booked a Toyota Innova and they gave me a free upgrade to a Maxus 10-seater, which was perfect for my 7-person group! Had a minor issue 2 days later, and their people came to fix it quite promptly. Returning the car was similar to taking delivery of it: just need to call them to inform them when you will reach the airport, where their men will meet you.

I had booked Nissan urvan 14 seater for date 8 until 10 February 2020 since January 2019. Big thumb langkawi get full payment for 3 days RM990(immediately autodebit by senangpay sytem) +200(Carry forward deposit). Before this when booking with big thumb langkawi last 2 years & big thumb penang twice they only need 200 for booking but this time they get auto debit by senangpay system for full! But 2 weeks before vacation got some problem that need to make a cancellation. I call Big Thumb penang & they bring forward to big thumb langkawi for process. After 3 days still no respond i call langkawi office 4 times but no answer & call back penang & they give me incharge agent at langkawi with this number +60 17-515 6681(Joyce). I'm calling more than 8 times with no answer & i tried using whatsapp & inform about my cancellation 4 days before arrival. She ask me what she can help & after that my messages was readed with blue ticks but no answer. Until now 7 February 2020 still no answer when calling & whatsapp. Now my money 1100 maybe will burn tomorrow without any attention from that agent when i'm not appear at jetty. I feel so disappointed because this is my 2nd time book with big thumb langkawi. Hopefully all customer not to be force to pay full automatically by 'senangpay' when booking because when this problem happen no attention from agent or office to help you in cancellation. If cannot refund just bring forward for next rental still ok with me. But now i'm alone with my cancellation & just watch they took my money without using their rental car. So unfair for the customer. This will be my last time booking with Big Thumb Langkawi. They had new car & clean car but when no answer from their team when u really need help u already in the dead end road. Disappointed & feeling been cheated. RM1100 not a small amount of money.

Do not deal with Big Thumb, Langkawi. I booked a car during their promotion. Due to rescheduling of the flight, I have to extend for another day. Big Thumb imposed a very high rate on the extended day which I agreed to pay. After arriving the airport, they provided me a very dirty and modified car which I refused to take. It was a public holiday, I could not find other options. Never never deal with Big Thumb.