Fave Malaysia HQ
3/5
★
based on 8 reviews
Contact Fave Malaysia HQ
| Address : | No 8, Suite 28-1, Level 28, Vertical Corporate Office Tower B Bangsar South City, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Malaysia |
| Website : | http://myfave.com/ |
| Categories : | |
| City : | KUALA LUMPUR |
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Lim Kai Lee on Google
★ ★ ★ ★ ★ One of your merchant keep on giving empty promises when I called up to make an appointment. I bought 1 manicure voucher and called up the number given in the voucher but when called, the PIC said she is busy and will contact me by today and until now still not receive any contact. When I WhatsApp her to follow up with the appointment, she still said that she is busy and when I asked whether I can walk in without making an appointment, she said not possible and will contact me soon. I understand that she is busy but please don't give empty promises that she will contact me back. I already spoke to one of your customer service that I will cancel the voucher on my end.
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Khai on Google
★ ★ ★ ★ ★ Fave=Scam. Beware at all cost!
Bought a buffet voucher around beginning of March before MCO, when MCO started, I wasn’t able to utilize the voucher. Tried to get a refund from fave but the best they could do is charge a 10% processing fee and provide fave cash back voucher. The way they handled it is as if we were the one at fault. A full refund is the only acceptable compensation. The customer service is also awful to say the least, they were interrogating me the whole time in an unfriendly demeanour. Not to mention that the only way to contact customer service is through an online chat box, no contact number provided, simply a waste of time.
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Rai7ana S on Google
★ ★ ★ ★ ★ i agree with the other reviewer. Fave is a scam. I had bought a voucher for massage which i subsequently cancelled due to MCO. They gave me a cash voucher with an expiry of three months! GIven that covid-19 is a still a real risk, i think they should give longer voucher periods. Even the Government MCO is until 31 August . My voucher has expired as i really cant use it for massage etc as the COVID-19 situation is still on-going. But they refused to extend it. The money is ours. and it is daylight robbery that they can just cancel the voucher and take my money. Some consideration should be given as people are quite limited in what they can and cannot. Businesses may have opened but does not mean everything is back to normal.
And the customer service is quite rude. A person named Maya. They copy and paste standard scripts and dont really help.
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Amy Ng on Google
★ ★ ★ ★ ★ Feeling cheated by Fave today and attended by cs, Lily. Been away from Fave ever since last year then I had a promo code to use before expiry. Upon successfully applying for the promo code, it directed me to payment. Thus, paid without checking (my fault) only to realised the payment was on a new order that the promo code wasn't applied. It was obviously system error, or the least intersection occur when directing me to the pyament getaway. Paid Gave guarantee fee but not cancellable. Well, unhelpful CS can do better. Sorry, but Fave might have to close down after sometime...if sticking to same management
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Cleo Loong on Google
★ ★ ★ ★ ★ Nope. Hoping Fave is not gonna survive. Vendors don't like it. Even myself am starting to actually hate using fave.
Not only it is inconvenient, my balance got deducted and the funny thing is that the vendor didn't even receive it.
I had to get the support and they told me that boost might have taken it? And asked me to contact boost. Seriously?
Too much of a hassle to use.
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Thia Cherish on Google
★ ★ ★ ★ ★ Voucher bought can't be use at their vendor. Don't waste time, money buying fave vouchers
Only can contact through their slow replying chat. Wil ask U wait and wait
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harris thia on Google
★ ★ ★ ★ ★ Worst apps,first and last time using. Your voucher may not be able to use anytime or credit done. Better stay away from fave. Can get better deals elsewhere.This is a scammer company
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Nur Alysha on Google
★ ★ ★ ★ ★ Worst app ever. Cant extend the expiry date even i think i saw the expiry date was in june. Stealing money and say it cant be refunded too due to tnc. What kind of app does that? Read alot of reviews and people dealt with the same thing. Other app eventho has the same tnc, they would still think about their customers and at least give one more chance. I haramkan the money that you take. What kind of app take someone’s money and didnt even provide service. Smh. Not gonna use the app anymore?????
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