Grov Design Studio Interior Design (Penang)
3.7/5
★
based on 6 reviews
Contact Grov Design Studio Interior Design (Penang)
| Address : | 98-3-2A, Jalan Fettes, Prima Tanjung Business Centre, 11200 Tanjung Bungah, Pulau Pinang, Malaysia |
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| Phone : | 📞 +89 | ||||||||||||||
| Website : | https://www.grovdesign.com/ | ||||||||||||||
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| City : | Pulau Pinang |
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Irene Ooi on Google
★ ★ ★ ★ ★ |
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Hassaan Rathore on Google
★ ★ ★ ★ ★ |
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xiao rou on Google
★ ★ ★ ★ ★ |
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Sam “Green Eggs & Ham” Shee on Google
★ ★ ★ ★ ★ They did a great job of our office, and very quickly too! One of the best modern interior design firms in Penang
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Qasim Zubair on Google
★ ★ ★ ★ ★ One of the best teams I have worked with. My house renovations were designed and executed in best professional manner possible. Owners and their teams give personal time in every step to ensure all going well. With constructions / renovations, things NEVER go as planned which can be very frustrating but having Cherry and the team, made all the processes very smooth. From transfer from my old property to the new one, transition was made as smooth as possible keeping in mind we had a newborn to take care of.
Hickups were dealt and taken care of gently. I might have lost my cool couple of times but they always reamined humble and calm. I am not an easy person to please and I must say Grov Design Studios is one team I am going to work back with again.
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Charlotte Keat on Google
★ ★ ★ ★ ★ Spent some time online meeting with ID, and she was the one saying will send the quotation to us by next week. Yet, no news & no follow up after the meeting, not even a text telling us the delay. When we followed up after 2 weeks, she told us they were little packed after the reopening and the quotation is not done, but will be sending the quotation in next few days. That was our last conversation over WhatsApp.
Okay then again she did not do what she promised and another 2 weeks we waited, not even a text from you. Both me and my partner don't even bother to check with her anymore. Not that we don't want to be understanding, but I think you should work better on managing customers' expectation. Everyone is busy. I think firstly, do suggest a realistic timeline. Inform your customer earlier when you couldn't deliver on time instead of putting them hanging and waiting. Secondly, it was a really bad impression that we as customer are the one who need to follow up with you.
We were keen, liked your design and you were the only ID we spoke to, yet after a month of waiting we decided to check on other ID. Disappointed on this. I'm not sure how you actually work on your customer database, how come you can forget to get back to us? Or you actually remember us by any chance, but choose not to contact us since you're already late.
Overall experience - Unprofessional.
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