Klinik Mediviron Tanjung Tokong, Pulau Pinang | 馬安诊所 - 槟城丹绒道光

Need appointment? Sick did not come with notice ?

New clinic... nice and calm environment.. Dont have much panel yet. Overall good.

Did my covid test for flight purpose at this clinic, they offered two packages- RM380 for result in 2-3 days, RM500 for result to be released in 24 hours. The doctor will call to explain the procedure prior booking, while I have mentioned my flight time, after received verbal information that the result will be able to release before my flight (my flight is on Sunday midnight), I decided to take the RM380 package instead. During the test day, my appointment is at 10.30am and I arrived at 10.15am, the clinic is closed. Afraid that the clinic might have some emergency/the appointment is being forgotten, I made a call and was told to wait in the car, they will call when they are ready. By 10.26am, a few people arrive at the clinic and open the door. I did not enter the clinic, just got my receipt and proceed to do the test at the back lane. I have asked the same question again right after the test of when I can receive the result, same answer as per tele-conversation was given, either Friday night by whatsapp/Saturday morning I can collect hardcopy by appointment. Had the worst customer experience while trying to follow up on test result the day before my flight, being scolded when the clinic called me.(not Doctor Victor, but a guy claiming he's the owner), and said that I should have took the RM500 package instead (repeated for a couple of times). I mentioned in whatsapp prior that if at any point I was told that it depends on the lab workload and the result might take 3 days to deliver, I will definitely upgrade my package the same day I did my test. Actually, I would just like to ask if there is any way the clinic could help to just ring up the lab to check, however there is no chance for me to speak at all due to the guy keep yelling and scolding at me and then hung up my phone. In the phone he mentioned sth about 'I will regret when I receive the result later', 'We are professional doctor, not service line please don't waste our time' and 'Don't try to destroy and blame us, we are very professional'. Which I don't understand any of the above as I am just sending a message to follow up on a service that I have paid for. Thereafter he blocked my number. I understand the lab is not working during weekend so I posted a question again on whatsapp two hours later with no reply. I decided to drop by after work to just get an answer if they will still send the result on the weekend due to the fear of in any way my result might be sabotaged/being held back in purpose (as I do not fully understand those phrases that sounded like a threats in the phone). I received same treatment in person while I arrive at the clinic, as expected the boss refuse entry (I did not request to enter the clinic at all) and refuse to answer the question, then he said he will call the police. As I thought being present in person will show that I am not blaming anyone/angry just trying to get some clarification, this attempt is obviously to no avail. Due to the fear of my result being sabotaged, I called my cousin for some advice and waited for her outside the clinic. After 15m I have decided to leave after my cousin informed that she will come collect the result on my behalf next day. While I was driving I received the call from the clinic(strange that they have blocked my number but now decided to call me), the boss mentioned the police has arrived and ask me to go back if not they will come look for me & wish me good luck. If I understand correctly, at any point if the clinic has revealed my personal information without my consent, this has violated the law, which I hope they didn't. The boss replied that they handled everything professionally even complain (I will complain to consumer right/or even KKM as the right channel if I wish to but not police),I replied I did not call the police for the record & if they required a statement they can get from whom that reported to them. I received my result on Friday night however all of the above could have been avoided if this has been handled differently by a trained person in customer service.

Worst experience ever ! Worst clinic I have ever visited..very expensive and long waiting time eventhough there was very few patients. Doctor seems to be more money focused rather then helping to treat. Not recommended to go to this clinic.

Nice, clean and kind. As a foreigner it was a Big help applying for Entrance permission to China.

I book Covid19 test with them and they were very accommodating even though my flight was cancelled the first time and had to re-schedule the test to another date. It's easy to deal with them through WhatsApp and everyone was very professional.

Woke up with bad eye infections on Sunday morning. The Clinic is clean, friendly, efficient & solved problem quickly. So relieved to find this clinic on Sunday. Highly recommended.

I am so glad to have Klinik Mediviron setup in the area I stay as I have been searching for an established, reasonable price and good and friendly doctor for a very long time, finally I found one. I went to see Doctor Victor for my neck problem and glad that he has treated my neck problem well. In the same time I noticed they provide quite a comprehensive medical check-up package with reasonable price, so I have also gone for the check-up the next day. I have to say this is the first time I don't feel any pain during the blood draw. Doctor Victor has also given me few natural remedies for my sleep problem and for my overall wellness. Overall I am very satisfied with the service provided to me and would recommend the clinic.