Lam Wah Ee Hospital

BAD EXPERIENCE very disappointed with the out patient calling system. what is the point to make appointment since you still need to wait with other patients. no number showing. if number shown u will know how many patients are in front of you. you can go toilet, have a drink, have a meal and come back later. already 2022, but seem like in 70s or 80s. never improve.

My suggestion, Please spend little time to work on time appointments basis. So that people don't have to wait for hours. If you think too many patients to handle this way. Start your pilot project for selected clinic. Everything is possible

First of all the services from registration to visiting the dr is super slow. I think your management really have to improve on your services. One thing why is the imaging department close at 12 and open at 2 ya? You guy have no standby staff ke? You make patient wait for like 2 hours tau. The covid test took almost 2 hours to wait for the result. I have never encounter this kind of procedure an yet you let the patient wait and wait. You really have to improve your staff language some of them cant even speak simple bahasa and when they explain to us we cant really understand. Every department would at least let you wait for 2-3 hours is such a waste of time and plus you make patient wait for you. I am very disappointed with services.

That's no point to book on line ahead. The appointment is 11am-1pm. I came early at 10am for registration and start waiting. Until 1pm still not my turn yet. The time management really need to improve to reduce the crowd. Since you have online booking, please fully utilize and control number of patient instead of let the patient wait outside for whole day/half day.

A non profit hospital indeed but I paid a lot. I was under insurance when gt admitted and after the covid test and about to enter the ward the staff inform I need to pay rm3k for extra as the insurance doesnt want to cover it. How do u feel when u r sick, fasting, waiting for endo and colonoscope then they are telling u this. I paid it finally and I have no choice. Then after into the ward I was brought to ct scan and chest xray without notify me. They just do what they want and the dr didnt let me know all these. After the scan I was on wheelchair and no one there to brought me up. The staff are so rude no compassion and didnt even greet me for help. I was there for 20 mins after all the painful ct scan. I didnt know what to do and I walked myself to my ward. Again then mg endo was about 1pm and I was there since 7.30 am morning. After the endoscope I went to meet the dr to talk about my insurance coverage as I didnt know earlier about it. The dr herself was so rude. After all the claim and treatment she started to speak so rude and her nurses are even more terrible. The face reaction and body language as we are there for foc. Wth..!! The dr didnt even see my face and told me 'what u want me to do. What help u want? I submitted ur report and just wait for ur insurance to contact u.' And she just keep doing her work. I was just standing there shamelessly. I dont know what to do n I said tq dr before leave and she didnt response back too. I know they won't care this review because they are not like me. They are rich and arrogant. Learn to respect other human being and ur patient.

Really disappointed with some service of this hospital, very poor service I just do RTK antigens cov-19 test but to get the result I need to wait for 5 hours and some I need to call and asking if it’s ready or not.after I come to 7floor on 15:10 nobody at the desk counter, and after I keep asking only one foreigner cleaner come out and bring me to the office I saw one lady busy talk via phone inside the room not even come and entertain me ask about my doubt waiting in front almost 45 minutes. ..Stupid service

My number is 4291. And the running number is 4295. I went to ask the staff how come the running number like not follow one. He told me WHO COME FIRST THEN WE SERVE FIRST? I have been waiting here and I never walk out from my seat. I saw the patient who came late than me but they serve her first and her number is 4295. Funny Service!!! And please improve the service la come on

What service provided by Hospital Lam Wah Ee can be come so famous. Wanted to visit patience who stay in the hospital , need to wait outside the hospital without any proper place area for customers. Felt insulted as street beggar siting on the street.