PropNex Realty Sdn Bhd

❤️

Professional

I need a place to stay in JB and bought a house for own stay from reputable developer. My case is handled by 2 agents from Propnex. They said the house comes with warranty and they are very clear I need the house ASAP for own stay and not investment. During signing of SPA in January 2022, I noticed that the defects liability expires on 16 May 2022. I raised up my concerns to the lawyer and agents but they said the process will be fast and will not exceed the defects liability date. After signing the SPA, I followed up with agents for status every 1 to 2 weeks. They kept saying, not to worry.. they are following up with developer. Agents are not able to give me any details on status and not able to get me the receipt for the payment (for the balance 10 percent) I made. I received the SPA on 18 March (2 months after signing the SPA). It came as a shock to me that the SPA is DATED 15 MARCH 2022 (not the stamp date but agreement date). This means, chances of getting the key before the defect liability date is slim. The 2 agents pushing responsibility to each other. Male agent saying to me the lady is person in charge. The lady agent called me and say it is not her responsibility to call me, and she is just doing a favor to her colleague. After 2 months of waiting.. I have to listen to all sort of 'reasons' for the delay: 'due to Chinese new year', 'due to Covid'.... The fact is I signed 2 weeks before Chinese New year and already waited 2 months. Lesson learned for me.. Buy from developer whom are able to provide direct support and point of contact. Do not rely on any property agents to do the follow-up. Update: Both agents called me on the 22 March, both said that the developer do not issue receipt. That is their normal practice. The agents followed blindly what the developer staff said and not even protecting buyer's interest? I went to KWSP to enquire on EPF withdrawal on 24 March and mentioned to the officer that the developer do not issue receipt. The officer asked: 'developer mana ini? Ini beli rumah bukan beli gula gula kat kedai runcit ni.' (basically the officer asked which developer is this, you are buying a house and not sweets from groceries store). I have obtained n the receipts from developer accounts dept directly on 24 March for payment made in Jan 2022.

Its really very bad experience with this company...completely racism....its seems they wont rent property to Malaysian Indian...??rent by malay and run by indian also cannot....they will chase out...highlevel of stupidity....close ur company....shameless

Agents no friendly and very rude! Especially New Agents behave like Boss. Body Full tattoo and behavior unprofessional. Never trainned well to how to behave with clients.