Putra Specialist Hospital Batu Pahat

Staff is friendly and helpful. But accommodation can be better

DR. CHEW

The Billing department too slow for wasting customer time, better catch up.

Payment system lousy ...

This is my point of view and experience under go in this hospital really unforgettable... First the management should look at your service given to the customer especially: 1.During taking blood for test please give them proper training to how to find the nerve not treat as our patients as training equipment or dolls, we are admitted there because pain or not well.. not become your testing dolls. 2. When patient feedback about your nurse treatment please investigate rather then allowed the Doctor argue and protect to the nurse. The reason why... Doctor visit patient between 5 to 15 mints not all the way with patient. So I highly request when patient feedback to Doctor, please investigate and find the right solution to overcome the issues. 3. When patient ask for clarification on treatment especially nurse give medicine to patient please make sure the nurse know the medicine for what! At least the patient know that medicine given for what purpose.. it's depends if the patient not asking not need to explain, if the patient ask mean only explain not always said don't know and you check with the doctor.. from this I made conclusion that the nurse don't know about what they actually doing.. 3. Room condition too bad and old because some room not even get the phone internet line also.. In this case at least management should provide better service to the customer as per your chargers. 4. Billing department please explain the summary when during discharge specifically.. don't always said pay first the summary will send to you later.. price too high but poor service for good. *Before discharge I have been written a full page of feedback but until now there are not a simple reply for your management. Maybe you have the Help desk system but not functioning. Don't think I'm complaining too manay negative complain about your services, because I need your management really look at the feedback and take a corrective action. #Myfeedbacktoimproveyourservice

Good services, friendly staff, more parking available...good....(7 am - 6 pm putra cafe at level 3::: good food here)

Definitely not recommended this Hospital! The hospital committed to refund vaccination deposit within 14-30 days as it advertised. Yet, after providing Mysejatera Proof of vaccine appointment and all banking information on 11/8/2021, the hospital silent on the refund. As I paid via my sister, my sister had messaged Putra team several times, yet, until to-date, we have yet to get the refund of RM800. My neighbour encountered the same problem, they had provided the relevant information and request for refund earlier than me, they are also yet to get their refund.

Received treatment after many years here. I can see the differences where less crowd, new room and friendly customer service. However, information from the nurses not enough. i personally feel that should have experienced nurses. Previously, patient was given choices to choose the food but no such this happened lately. Cleaning service also need to improved as those days where no cleaners came to clean the room for my 24+hrs stay here.