SHIMONO MALAYSIA
4.3/5
★
based on 6 reviews
Contact SHIMONO MALAYSIA
| Address : | one south mall, Jln OS, Taman Serdang Perdana, 43000 Seri Kembangan, Selangor, Malaysia |
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| Phone : | 📞 +8989 | ||||||||||||||
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| City : | SELANGOR |
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soo yen on Google
★ ★ ★ ★ ★ |
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CHRISTINTEY Teypeipei on Google
★ ★ ★ ★ ★ |
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Travel 'N' Chill on Google
★ ★ ★ ★ ★ |
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katrina leaf on Google
★ ★ ★ ★ ★ |
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SHiMoNO MaLAYSiA ORiGiNaL on Google
★ ★ ★ ★ ★ Excellent service.deliver responsibility
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Adelyn Loo on Google
★ ★ ★ ★ ★ Customer service is awfully terrible and unbelievably inefficient. Slow at replying sometimes you don’t hear from them for more than 24hours. Their follow up on delivery take days and no updates from them until you ask and nudge them to check. They can’t provide evident that they even follow up or chase for delivery given it was their delivery partners. Yet they charge RM10 for delivery but they expect customer to wait. Doubt so that the quality or their products will deliver as they claim or promised since the company’s customer service is not “people/customer” friendly nor important to them. Customer satisfaction is definitely not Shimono’s priority. Bought a unit on 29 May and they sent out only on 2 June. But the item did not arrive till 16 June. I asked for status on June 8 and requested for their refund. Which they did after few days. When item arrived on 16th, I requested for them to consider waiving the postage fee (RM10) since that was such a unsatisfactory delivery and causing disappointment to me. I was willing to pay for the vacuum and accessories just not the postage. Giving them another chance and try plus a solution of no need to send item back. Unfortunately, Shimono declined my suggestion and would rather pick up the item and incur additional postage/pick up expenses to have the item returned back to their office. With such attitude, I am more than happy to return item. A company like them who doesn’t seem to want to make things right and keep the customer happy really gives me goose bumps now. I can imagine the nightmare later when the vacuum is faulty and their way of treating customers would be just another piece of “lost money” case. In their conversation via messenger, all they care for is “lost money” and they have paid for postage. Now this piece of item has to wait for next week then only pick up. Who’s responsible for lost later? They have lost trust and potential buyers for sure.
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