SOLS Energy Sdn Bhd - Sungai Besi
4.9/5
★
based on 8 reviews
Contact SOLS Energy Sdn Bhd
| Address : | 1Petaling Commerz & Residential Condos #1-9, Jalan 1 C/149, Off, Jln. Sungai Besi, Sungai Besi, 57100 Kuala Lumpur, Malaysia |
| Phone : | 📞 +88 |
| Postal code : | 57100 |
| Website : | http://www.solsenergy.com/ |
| Categories : | |
| City : | Kuala Lumpur |
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Jess J on Google
★ ★ ★ ★ ★ Love the team and their excellent service! Thank you SOLS Energy! ?
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Nurul Thaqiifah on Google
★ ★ ★ ★ ★ Installer very skilful and provide excellent service during installation.
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Nuranis Naziera Rosman on Google
★ ★ ★ ★ ★ Very nice and friendly staff. Fast and quick response from the team!
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Najwa Fatihah Binti Nasaruden on Google
★ ★ ★ ★ ★ The sales rep is very helpful in providing information to customers. Recommended!
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Lord Bingkul on Google
★ ★ ★ ★ ★ Quality installation and world class customer service taking it to a whole new level. Very happy to know that you are still taken care of after installation. Thank you SOLS Energy!
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Mukhriz Mazlan on Google
★ ★ ★ ★ ★ This company is one of the trail blazers for green energy in Malaysia. Highly recommend if you wish to install solar panels on your home.
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Md Rahamat on Google
★ ★ ★ ★ ★ I would like to give my thanks to the team and their Customer Success team for the prompt response to any queries post installation.
Really appreciate mainly to Syafiqah because they are not ignoring us whenever we need them
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Bernard Chin on Google
★ ★ ★ ★ ★ They show absolutely no sense of urgency in solving leaking issues or answering queries after you have signed up. Took numerous requests before they showed up. Roof still leaked after first fix then they started using excuses not to further honour the warranty. I am sure there are more professional and more responsive service providers out there.
In response:
If you dedicated as much effort into solving customers’ issues as you do in crafting excuses and searching PR manuals for generic responses, you might actually earn more positive feedback from genuine customers and not have to resort to your internal people posting five star ratings in Google for you.
Firstly, let me establish that your team never came to conduct an inspection of my roof prior to installation. Your sales person visited and looked at the damaged part of the roof from my garden and established that it was not in the area that they were fitting the solar panels therefore the warranty would still be valid to cover the areas where they mounted the panels.
After installation, the roof leaked beneath the panel and it took your team one whole week to attend to it and make some adjustments. The leak reappeared a few days later in the same area and then the excuses started that 1. The leak was due to the damaged roof, 2. The team had advised me not to fit the panels but I insisted 3. My roof is old and cannot take the weight of the panels and that your company only fits panels and is not a roof specialist.
How a company that is focused on fitting solar panels on roof tops does not hire a roof expert is also beyond my imagination.
Please don’t add insult to injury by claiming to want to assist in solving the problem and take our complaints seriously. I contacted your team and offered to jointly work on solving the leaks. I offered to hire a roofer to come and fix anything that required fixing at my cost. I just needed your team to be present to lift the affected panels for them to inspect for cracks or damage. It has been over two weeks. No response, nothing. Not email, message call or any attempt to arrange for an appointment.
You obviously do not understand the stress a homeowner goes through when the roof leaks… Or simply do not care.
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