Toyota Body & Paint (Accident Repairs & Claims)

Great service

New B&P

car house

Complete B n P Centre

Ok

Very slow service. They wont let u know when they can done. For very minor dent also take 1 month. Better u guys forget this place and go any other place around.

Extremely helpful and fast repairing

I am writing this letter as a humble note of appreciation for the outstanding customer service and support provided by your Body & Paint Dept, Mr. Lester Tay (Head), Ms. Jaya (CSO) and Mr. Afif Azhan (SVA). I met with an accident on the 10th of September 2020. Although I have been driving for the past 20 years, accidents just don't occur occasionally. Hence, my credibility and knowledge towards the best workshop in town are rather sketchy. My initial thought was to send my car to a regular body and paint shop close by to my residence, as I didn't want to travel back and forth just to check on the car from time to time. After much consideration at the site, I was recommended to Panglima City Motors by the tow truck attendant. Although I hesitated in the beginning, as I've heard many horror stories about the completion time and cost of fixing, I finally gave in, to giving it a try. I was attended by Ms. Jaya (CSO), working at the branch. Ms Jaya, hardly took 15 minutes to rectify the paperworks. The ability to provide the resolution quickly exceeded my expectations. Ms.Jaya took care of all my queries in a jiffy. What amazed me the most was Mr.Lester Tay (Head) of the branch. I really commend the prompt customer service, dedication and professionalism provided by Mr. Lester Tay. During my second visit to the branch, as I was needed to accept and verify the cost of repair from the insurance company, Mr.Tay took the time to explain in detail and explicitly the process of repairing my vehicle. Mr.Tay was extremely attentive and he listened to all my concerns with a great deal of patience. There was no request made by me, but Mr. Tay was very kind and understanding, he provided me a tour of the workshop, explaining, educating and showing me the high tech equipment used for restoring the car. The mini tour not only erased my doubts, worries and concerns, but it gave me a huge sense of relief that my car was in good hands. Week after week, without fail, Mr.Tay, has been updating me via whatsapp with pictures, and explaining to me the stages of repair of my car. As a matter of fact, during delivery, Mr.Tay personally inspected my car QC, and made sure that it was in immaculate condition before handing over the car. Never ever have I crossed my mind that I would receive this kind of service in Malaysia. From what I recall, this only occurred during my tenure in the United States. Mr.Tay has a caring approach, superlative skills and he is a true professional. Please accept my gratitude towards Mr.Tay and your customer care staff for their speedy and efficient services. I was able to receive my car thanks to their attentive and alert presence within the promise time. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. I would be more than happy to recommend your company to anyone who needs a repair/service in the future. Keep up the good work! Thank you!