Unwind Studio 憩

4.2/5 based on 5 reviews

Contact Unwind Studio 憩

Address :

236A, Jalan Jelutong, Taman Ara, 11600 George Town, Penang, Malaysia

Phone : 📞 +78
Website : https://www.facebook.com/unwindandflow
Opening hours :
Thursday 9:30–11AM
Friday 7:15–9:15PM
Saturday 2–5PM
Sunday 3:30–5PM
Monday Closed
Tuesday 9:30–11AM
Wednesday 9:30AM–9:30PM
Categories :
City : Penang

236A, Jalan Jelutong, Taman Ara, 11600 George Town, Penang, Malaysia
J
Jonika Oh on Google

R
Roy on Google

J
Jaynie Tan Hoey Jia on Google

老师人很好、很有耐心。会继续来学习!让自己变得跟老师一样又瘦又美。?
The teacher is very nice and patient. Will continue to learn! Make yourself as thin and beautiful as the teacher. ?
S
Shu Rou Chye on Google

我觉得客服非常不人性化,首先我没有说取消,为什么自作主张回答我说要给我取消,而且还不退钱?如果不想让我来,就主动退款。设置各种苛刻的要求,还不能换时间,还不能摘口罩,这不是为难人吗。主动权都在你们那,消费者的权益怎么维护!? 我在开始的时候就没跟你说要取消 我是在咨询你改怎么办?结果你只是直接说课堂费用取消,而且我前一天只是稍微打了喷嚏,还没感冒,我隔天就是上课当天才开始流鼻涕,跟你说是要问你意见不是等你跟我说课堂费用取消,况且我1点16分发给你了 过了不久我已经看到你已读信息,结果你等到3点多才回复我是怎么回事?后来我再问你如果要取消我付的钱那我可以照常去吗,你不久后又读了我的信息 还是不回复我,我每5-10分钟就检查一次信息,怕漏掉你的信息,因为我当天从kl开车下去penang,可是你即使是已读了很久都还是没回复,我真是无语了,这是在解决事情吗,我不知道你们是怎么变通的,店是你们开的规则是你订的,在一边说着要顾其他客户的安全建议我不要去,一边不给我改时间让我照去,也没有以前通知我需要全程戴口罩,如果要这样你应该直接换我时间而不是让我去,带着口罩做请问你们自己做得到吗,没考虑到别人会很难呼吸吗,无语了,这就是你的服务,show出来我们的对话肯定别人也看不出什么,因为你的回答非常的官方,不知道我还以为是机器人,一点温度都没有,没有人情味,试问感冒是我要的吗,我也想去才提前询问你意见好吗,你以为我付了钱是为了要取消的吗?我是为了去才付的钱,动不动就扣钱就是你们的做法吗,1.16分发的信息,你们倒是很机械的超过1.00发来问就是扣钱,太无语了吧,大家要不要去都是大家的意见,我从没写过一家店的差评,这边计较的服务不是一般的等级呀 我本身是服务业,更加了解客户有时候有不得已的情况,顾全大家都会选择两全的方法,而不是牺牲一方,客户不是上帝也不需要一味的忍让,我说了我可以选择去或者不去,最主要还是根据你们考虑其他客户的情况决定,可是我不去不代表你可以直接扣我的钱也没给我改期,试问我为什么要浪费我的钱呢
I think the customer service is very inhumane. First of all, I didn't say to cancel. Why did I answer my own claim that I would cancel and not refund? If you don't want me to come, take the initiative to refund. Isn’t it embarrassing to set all kinds of demanding requirements, to change the time, and to take off the mask? The initiative is yours, how to protect the rights and interests of consumers! ? At the beginning, I didn’t tell you to cancel. I was consulting you. What should I do? As a result, you just said that the class fee was canceled, and I just sneezed a little the day before and didn’t catch a cold. I started to have a runny nose on the day of class the next day. I told you that I wanted to ask your opinion instead of waiting for you to tell me about the class fee. Canceled, besides, I distributed it to you at 1:16 not long after I have seen the message you have read, but you waited until after 3 o'clock to reply to me. What's the matter? Later, I asked you if you want to cancel the money I paid, can I go as usual? You read my message again soon and you still don’t reply to me. I check the information every 5-10 minutes for fear of missing your information. , Because I drove down from KL to Penang that day, but you still didn’t reply even after reading it for a long time. I’m really speechless. Is this solving the problem? I don’t know how you worked it out. The shop is the rule you opened. You ordered it. While talking about the safety of other customers, I suggested that I don’t go, and didn’t tell me to change the time and let me take the photo. I didn’t notify me that I need to wear a mask all the time. If you want to do this, you should change my time. Instead of letting me go, can you do it with a mask? Can you do it yourself? Didn’t you take into account that others will have a hard time breathing? Silent, this is your service. If we show our dialogue, others will not see anything, because Your answer is very official. I don’t know. I thought it was a robot. There was no temperature at all. It was impersonal. May I ask if I wanted a cold? I want to go and ask your opinion in advance. Do you think I paid for it? To cancel it? I only paid for going. Is it your way to deduct money at all times? The information distributed on 1.16, you are very mechanical. If you ask over 1.00, you will deduct the money. It’s too speechless. It’s everyone if you want to go. I’ve never written a bad review of a store. The service here is not a normal level. I am in the service industry, and I know more about the situation that customers sometimes have to do. Everyone will choose the method of both, instead of sacrificing one party. Customers are not gods and don’t need to be patient. I said I can choose to go or not. , The most important thing is to decide based on your consideration of other customers’ circumstances, but if I don’t go, it doesn’t mean that you can directly deduct my money without rescheduling me. Why do I waste my money?
J
Jason Ng on Google

Good & friendly teacher… Interesting online classes with Step by step guidance …overall an easy to follow & great experience during pandemic at home even for guys as a beginner!

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