Audi Centre Glenmarie

Warning: It's probably the most unpleasant place to service your officially imported Audi cars post-warranty! For this review, I shall focus on the after-sale service aspect as delivered by Euromobil as opposed to the pre-sale or showroom experience. Firstly, you'll be subjected to a long and unnecessary wait after arriving for your "appointed" or alloted time slot. When I enquired about the seemingly long delay after a 40-min wait for my 9.30am appointment to the "after sale / service" manager as compared to other 3S or 5S centres in the vicinity, I was told it is a matter of different "work culture" compared to other brands that I, as a car owner, have to deal with (I also own a 19-month old BMW from AutoBavaria while my wife owns a Merc C200 which were bought from 3S centres located located just a stone's throw away from Euromobil's). I'd have never guessed that keeping customers waiting is a work culture to be cherished! Secondly, on my last unscheduled service, I had found sensor error a day after requiring a sensor to be replaced and while I was there while a technician took an hour-long (more like 80mins) test drive of my car outside of Euromobil for an airflow sensor. When I checked with my S.A., he was as puzzled as I was as to why it took over an hour to drive my car around to test an "airflow sensor". This was a second experience I have had, i.e. getting a "sensor" error message on my Audi a day after sending the car in for what seemed like unrelated issue on my car. It's simply too many "coincidences" for these to be dismissed as random events from a statistical viewpoint and it is indeed a serious accusation from me as an Audi owner since 2015! I have this sinking feeling that some of my car parts were "exchanged" (more precisely, "harvested") without my knowledge during the long "test drive session". If you're observant enough, most of the technicians here work without proper leadership or supervision and they have rather poor communication skill, with some even arguing with car owners themselves. The delivery of a good customer experience has never been a top priority here at Euromobil. It's has never been in their make-up from day1 of my ownership but I knew I was obliged under the T&C of the warranty to keep to my service schedule. Personally, I believe Audi Malaysia is not up to the task when it comes to competing with major German brand names BMW and Mercedes in Malaysia as they lack the vision and management skills to deliver what the top and successful brands are doing : that getting a car is only the first 50% of the customer experiencel, the rest comes from the after-sale! To put it simply, Audi Malaysia doesn't even operate a satisfactory toll-free line for their customers! If you don't look after your customers, someone else will! As for me, I'm not going back to this centre or any service centre run by Euromobil any more and wish all current post-warranty car owners who send their cars here for service, the very best of luck!! There are many "third party" service centres in PJ and Seri Damansara with well trained German technicians in attendance that can better look after your beloved Audi cars a lot better! Overall: It's a poor experience for post-warranty Audi car owners!

I really like that! Hope it goes well!

Good cars, but a shame about the service. If not for warranty issues I wouldn't waste my time here.

The overall service from booking to service of vehicle was good. Car wash as expected from many places was not so good-here no proper drying up. Perhaps they ought to be monitored. Car seat was adjusted to whoever adjusted it, not adjusted back to the owner's settings!

Excellent salesman service. But unfortunately no car to test drive. Q3 and Q5

Since a few of Audi service centres has been closed ,the waiting period takes more time. The best way is to leave your car there

Since this is the only servicing outlet left, no wonder its customer's waiting facility is well taken cared-off. Hope that Euromobil re-opens the other service centers which was closed due to the slow down.

I'm smarter...(or stupid to believe them..you judge..) here's the wasted rm4k proof (or good 4k spent for my and public education) : 1. sent car to check on one noise at front tyre, i told them probably need lubricant thats all.. they say ok will check 2. quoted to change bearing 1.2k (well they the "expert" right? 3. after bearing change, rear absorber miraclely kaput at the service center, quoted me another 2.7k to change that.. (well what can i say, no proof it's caused by them) 4. noise still at front tyre..never solve the root cause... 5. they say it's the absorber or suspension at front tyre..need to change 6. i heated up, complained & asked to just put lubricant and give me back the car 7. noise no more... it just needed lubricant! lesson: always believe in yourself My doubts / what Audi can improve : 1. if all engineers are even Audi certified? (or are they just sales minded people..big nono) 2. if say that date and time has open slot, then make sure engineers freed up and ready to attend to the car at that time sharp, not to ask to leave overnight citing that all foremens have overdue work from previous days (and they check 2-3 days later) 3. if Audi don't step up the game, at this point i can say, 3rd party garages have even surpassed the quality and knowledge