Bank Simpanan Nasional Utama Shah Alam
2.8/5
★
based on 8 reviews
Contact Bank Simpanan Nasional Utama Shah Alam
| Address : | Persiaran Tasik, Seksyen 14, 40000 Shah Alam, Selangor, Malaysia |
| Categories : | |
| City : | SELANGOR |
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Ibnu Amin on Google
★ ★ ★ ★ ★ Very slowwwwwwwwww not many people but the staff very slowwww
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rushaidi rahman on Google
★ ★ ★ ★ ★ super slow. need to wait almost 2 hours even only few people here. 1 customer almost half an hour. so disappointed. 7 counters but only 3 opened.
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Aiman Isk on Google
★ ★ ★ ★ ★ Your employee Hakimi (loan officer) is late, unprofessional, condescending, and may I add racist. Something as simple as SOP and working hours were overlooked by him.
No wonder your rate is so low, this establishment is run by monkeys.
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jun kit on Google
★ ★ ★ ★ ★ The staff inside Pentadbiran Kredit from Ipoh branch who called Nurul is extremely rude to the customer. Never listen properly on customer inquiry and scream 'dengar , dengar, u listen. Hello !' with a loud and unpleasent voice. I did called to ask for the right amount of full settlement and how much discount I will be getting if I were to make the full settlement for my car loan. Out of my surprise, immediately i get scold for no reason, more like putting anger on me, saying that "U kena apply la , tanya i pun x tau ! with a very rude voice. Since she didn't give the right answer, so i did ask again for more details on how can i know how much discount i will be getting if i make the full settlement? , She replied with the same answer you kena apply la ! (With even louder voice) without explaining how can i apply and I'm like totally no clue on whats she talking about. To cut it short, we had spend for 10mins on phone just because she ignoring my questions and keep repeating " dengar dengar, U kena apply ! , Keep arguing" without even say sorry. Is this really the standard of the gov-linked bank? I strongly believe all the staffs of the bank had undergo tons of trainings for customer service and handling customer.
To the top management/Ceo of Bsn, I really hope the group can zoom in to the issue seriously especially the behaviour of staff, not to mention others aspects. Your clients do not deserve the screaming/jerit2 from your staff.
Throughout the conversation , I felt really disappoint to support the bank which I never face it before with any other customer service.
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Ameerah Aisha on Google
★ ★ ★ ★ ★ Overall okay, selesa but I’m sharing because
1. I had a hard time communicating with the concierge. She didn’t bother to listen to the reason why I came to the bank at first. I was clueless of what to do but instead of enlightening me, she ridiculed me. I understand her job but she keeps on insisting her advice to me ‘tak payah lah keluarkan duit’ while I don’t think thats her place to tell me what I should do other than assist to ease my business here.
2. The banker at the counter is also not friendly and not helpful. I don’t want to compare but I am very pleased on how helpful and clear Maybank’s staff explanations everytime. They are very patient but as far all my experiences with BSN, their staffs are cold and rude.
Please improve.
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May Syera on Google
★ ★ ★ ★ ★ Glad and easy dealing in this BSN. Friendly employees, and always give guidance in every affair that we want to do. I hope that employees are at other branches, committed to work and always prudently serving every customer.
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jbeanist on Google
★ ★ ★ ★ ★ New building, new design. Accommodation is fine.
Counter service? Too slow. I was here just to update my home address (i was told by call center officer they can’t update the address through phone call as they need our thumbprint for verification purposes)
It took me one hour with crowd less than 15 here just to update my address. I can’t complaint much since I'm on leave but sitting here for almost an hour to update some contact details is unacceptable.
Maybe invest some funds to implement phone banking just like what Maybank did? My 2 cents.
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Syed Hussein (usen) on Google
★ ★ ★ ★ ★ Beautiful new building very nice. systematic counter service what the parking rate is very expensive, I park for one hour and charge me RM 7.70. even though the staffs is very friendly and Auxillary police is quite friendly too.
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