Cake by R&S

You will never believe that there is such a person I want to say that ordering a birthday cake online gives a friend a surprise. It doesn't matter if the surprise is messed up by the seller. At the beginning, the good birthday card is not given, and finally the supplement is not originally said. Since the By seller below the birthday card? ? First of all, this is a business. We have demand and you supply. If it's being requested and you promise to deliver it, then it's your responsibility to do so. If you think the area is too far away, you shouldn't have served the customers in those areas and should have mentioned where are the areas that are currently delivered. Knowing that you are facing the lack of staff at the moment, you should have reduced the workload and minimising the customers' orders in order to fulfill customers' satisfaction Second of all, communications with customers must be professional and dealing appropriately for the return of your loyalty customers. The tone of your speech isn't appropriate at all. It makes you look unprofessional. I'm not sure what is your intention of telling me that you don't have time to eat or whatsoever. If your intention is expecting us to be considerate towards you, then I'm sorry because your tone makes you sound like you're complaining to me. Yes, we are indeed appreciative towards your effort to deliver despite in this pandemic situation. But at the same time, being professional is also part of keeping up your reputation. But unfortunately, the way you're dealing with this issue doesn't seem like the case at all. Third of all, we already notified you that this is a surprise for my friend. I don't understand what's the reason behind you or your staff texting her and telling her about all the details including the price. So what is the surprise for? I understand that if you were to enquire for her address. But stating about the price? I need a proper explanation on this. Lastly, your birthday card write from your R.U.S, are you try to telling me this cake is free?? What is the purpose you resend and send different messages.