Cawangan Serahan Mutiara
1.5/5
β
based on 8 reviews
Contact Cawangan Serahan Mutiara
| Address : | Georgetown, 10300 George Town, Penang, Malaysia |
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| Phone : | π +8 | ||||||||||||||
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| City : | Penang |
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DrKhian Lee (DrKhian) on Google
β β β β β My parcel stuck here for 1 month since the covid lockdown began. Is it same for others? Anyone can assist? I call nobody pick up. ?
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η€Ύ on Google
β β β β β Outrageously terrible customer service.
Postman might even be lying, when they said they called me and didn't pick up during one day, when i waited ALL DAY for the parcel, without even RECEIVING A SINGLE CALL.
AND THEY GO BACK AND UPDATE AS DELIVERY FAILURE BECAUSE PREMISES ARE CLOSED.
Pls improve.
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Tharshani Balakrishnan_Thara on Google
β β β β β I already called several times to check on my parcel which they didn't send out for delivery. No response. No one is answering the call. When people try to contact, answer the call or else how can people know the current status of their parcel. Poor service.
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ζ΅©ζ£Hau Chern on Google
β β β β β I was pleasantly surprised by a nice & quick collection experience. There is no proper customer area as this looks more like a big logistic centre. However, I was promptly attended by a staff seated nearest to the entrance. He then brought me to another colleague who quickly retrieved my parcel. All done in about 5 minutes. I was there around 10am on Tuesday, 16th July 2019. Keep it up, Pos Malaysia!
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Loke Reis on Google
β β β β β i faced the same issue as other user.
they said premises closed and left a delivery arrangement notice. Where is the notice!!!
I didn't received any phone call from postman, my department is open 24/7. NEVER CLOSED.
They are just lazy and want customer to self pickup at Poslaju.
i tried to contact the online customer service to request for delivery, they just give me 2 options, either self pick up or cancel!
I call to the office and there are always engaged.
Very poor service.
No more poslaju for next time since so many option out there!!!
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Randy Ooi on Google
β β β β β Delivery was not possible as recipient was unknown to occupants at the premises. I'm at home the whole day and this notification pops out. Nobody called me and asked.
Please la, u all lazy deliver, need us to self pickup then say la. Terrible service yet terrible reputation.
posLAMBAT
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Ong Danny on Google
β β β β β Delivery attempt failed. Didn't receive any call from them and didn't provide the notification card on where to collect. This is cheating.
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simsimsjying on Google
β β β β β I would be grateful if they leave a SMS text, or call me when my address is incomplete. I gave my handphone number there for a purpose. I heard 'head office' has my phone number however the last office of dispatch did not receive my phone number so there is no way to contact me. Surely, they must pass down my handphone number all the way through to the last center of dispatch !
I would also like to give another suggestion. If my or others' address is incomplete, I would suggest them to keep it in the post office for 15 days which is the same timeframe as the one with correct address but could not reach the receiver.
Hopefully, things will improve for our national courier. Thank you and have a nice weekend ahead !
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