ERIKG CPAP | Damansara
4.8/5
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based on 8 reviews
Contact ERIKG CPAP | Damansara
| Address : | Cova Square, North Wing (NW) Unit 03-11, Jalan Teknologi, Pju 5 Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia |
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| Phone : | π +78 | ||||||||||||||
| Website : | https://www.cpap.com.my/ | ||||||||||||||
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| City : | SELANGOR |
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Alma Balqis on Google
β β β β β Service is very good and all the questions that i ask all answer in very good manners and helpful. Keep up the good work ???
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Amardev Singh on Google
β β β β β Mr Chai has been very good and professional.
Highly recommend this place.
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Adil Izhan Alias on Google
β β β β β Very convenient, helpful and thorough in their assessment of my problem. I really appreciate their assistance and would continue to cultivate a long lasting relationship with them.
Please ask for Chai. Not only helpful, but very knowledgeable as well
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Kai Wen Yeoh on Google
β β β β β The Salesperson's Kar Lun very helpful and efficiency. Ask for CPAP Machine today morning and get the machine after 1hours. He did provide after sales service like take video to guide me how to use, what to take note. Top recommendation.
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Karamjit Singh on Google
β β β β β Mr Chai is not only very helpful and informative but an extremely charming personality. Love doing business here.
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Vajirudeen Ali on Google
β β β β β Very good service! Friendly and very accommodating to your needs. They also provide product trial for 2 weeks, which is great to see how effective the product really is. The CPAP machine has definitely helped with my snoring.
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david choong on Google
β β β β β Hi!, I dealt with your Mr Chai on Monday , 3/1/2022 as I wanted to buy a replacement Philips strap and mask set, I find Mr Chai to be a very responsible, helpful, pleasant and courteous young man, his knowledge of Erikgβs products is very impressive, truly an asset to your company!???, I like to wish him all the very best always,β¦β¦.. cheers David Choong.
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Rhubini on Google
β β β β β Based on Dr's advise I had purchase from the sleep apnea machine from ErikG for my father. Product has been recalled by ErikG a year ago in June 2021 and up until now, despite following up countless time we have not received a replacement. When asked for a temporary machine we were informed we would have to pay additional charges for it. Now 1 year and RM5000 less later, we are still without a machine and a solution. When asked their reps Mr. Heng & Mr. Keith has asked us to call manufacturer (mind you our dealings if with ErikG never the manufacturer) to ask instead of providing a solution. For company in the healthcare line, this is completely unacceptable. Without the machine if my dad's oxygen level falls and, if something untoward were to happen, will ErikG be held responsible???? Most unprofessional, unsympathetic and poorly handled. PS: I wouldn't give even 1 star review but no choice since without at least 1 star it google doesn't allow to post.
Response to ErikG reply:
Poor experience is not with Phillip's machine, but with ErikG's handling of a situation. it has been a year with no action or possible solution so I don't understand what further patience you expect from your customer. "please be assured" holds no meaning. If you can provide machines for trial purposes etc, why can't a temporary machine be provided to a PAID customer while waiting for recalled product to be fixed??
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