ESTRELLA BEAUTY GROUP 美容护理中心

Very Nice!很好

服务很好，有礼貌，环境舒服干净

服务超好，员工们都很细心，环境舒服

很有亲切感，服务一级棒的一站式美容中心。超爱❤️

环境很美，产品品质佳? 给人感觉很舒适，美容师也很专业?

Professional service and friendly staff.

This is the BEST Premier Beauty and Spa HUB in Johor Bahru.

My wife and I were told that we could enjoy free facial session every year if we sign their lifetime membership on 4th of March 2016. That was the main reason we signed. And indeed we did it once together on 5th May 2016. Now in 2018, at first they told us they will allow us to do facial together once more in 2018 but in future we can no longer do so. So, we made an appointment for facial on 8th November 2018. I actually called to confirm before I go. When we reach there, then only they informed us that only one of us can do the facial. They insisted that the staff who talked to us in 2016 made a mistake and were fired already. Their company policy cannot allow 2 person to do facial together by redeeming every year's member's birthday month benefit. This is a waste of time and total shock to me because they should have told me thru phone just now when I called. They purposely tricked u into making appointments, then when we reached there, they said two of u cannot do the facial treatment together. Furthermore, this makes me feel that I was tricked into signing the membership. After I signed then only I was told we cannot do the facial together. This is really an unpleasant experience for me as a consumer. No matter how much the membership costs, as an established company, u should take the responsibility on behalf of your fired staff because she represented your company and gave us the wrong information when she tried to convince us to sign the membership. Even if the staff is already fired, your customer is still with u. How are you going to solve this problem now? Extra information here. Their manager is not in the shop most of the time. I cannot even make my complaint in person to the manager. Even getting their manager's contact number to complaint is also not allowed by the staff. They explained that is not convenient. In my opinion, as a manager of a shop, u should take the responsibility to accept customer's complaint, not hiding behind your staff. Now after waiting for 20minutes+, the manager finally appears, he said the company won't take responsibility for what their fired staff said in 2016. This is how they handle matters. The end. 9th November update: I swear all I wrote is truth based on my personal experience with this company. I just share my experience from the point of view as a consumer. Isn't this my right as a consumer? As an established company, do you want to sue me for writing a review based on my true experience honestly? You try to deny everything without any will to improve?