Fettes 10

It's a small shopping complex with many shopping lots available for rent, free parking. Good location.

The service are bad even without anyone in the store, I waited for 30 minutes until it’s my turn. They didn’t even talk to me ask me anything I had to call them five times only then they reply to me. It’s so bad and they are very rude.

No parking. Air conditioning not cold. Number calling speaker volume very soft. Staff impatience after verbally calling out the number. Not trained in customer service at all.

Staff here can't even answer a simple question in English yet have the audacity to be rude. Learn to pronounce Gigs (for GB) instead of saying chips. Staff probably need extensive retraining in etiquette. Spend your money at a different branch instead of this one. You would get better service elsewhere.

Worst service center ever. Called 5 days straight but none of the staff are picking up phone.

Not Recommended. Poor quality of Customer Service. Drag down the reputation of Switch. Staff no manners. Very rude. Especially the Malay there. As if we customer owe him. If i could rate, i would rate 0/5 for this Service Centre.

Service in the office was alright but technician is questionable. Send my spoil magsafe for check, got feedback that's my magsafe could be a fake (not genuine) at site. The next day i got a call saying that there's external damage on wing and thus i cant get a replacement unit just because of broken wing. Everyone who use Mac know how vulnerable the wing is. Really unreasonable excuses.

Terrible experience. I sent my iPhone 6 for battery replacement (RM121) after making appointment for same day pick up (send in at 10am and collect before 6pm). I was courteously received. My phone was checked and reformat to factory setup with my permission. I was explained the terms and conditions that in case of water contamination, Switch will charge me RM100 and refund me RM21, without the battery replaced. While in case of tempered handset (unauthorized opening of the phone), I will be charged RM170. I was fine with these terms because I had no problem of either of these. It was Thursday. Then I received a phone call at 3pm, telling me that Switch will abort the battery replacement due to signs of water corrosion to the circuit board, as a 'proof' of water contamination, though the liquid sensor is not triggered. I insisted my handset had never drop into water nor any direct contact with water. We spoke on this subject for over 20 minutes. Since the batter was totally flat and practically unusable if not being replaced, I compromised and offered the suggestion that since the handset already opened, Switch can go ahead just to replace the batter, while I can sign a paper to waive Swith and Apple from any accountability in case my phone not working as a result of this battery replacement, otherwise there's no other options that I may just need to throw my phone away (I ruled out third party repair or battery replacement). Switch staff insisted not to proceed. When I asked what option do I have, he was like sarcastically suggested me to buy a new iPhone 6 which was currently on promotion at Switch shop. Finally I have to call Apple Support (in Singapore?) and explained my case. The senior product engineer (James) was very patience and professional. He said he feels that Switch technician may be too strict, but he need to contact the Switch technician for details. It took several rounds to get the repair reports etc. During which James updated me a few times through phone and email about the progress. Friday went without much progress. I was desperately need my phone back on Sat because I will be traveling on Sunday. By 2pm, James called me and confirmed to me that everything OK and Switch technician will proceed battery replacement. James explained to me that the water corrosion was minor and could be due to high humidity of the environment. To be sure, I called Switch, but was told rudely and inpatiently can't guaranteed to receive my phone before shop close at 6pm. I literally beg they guy, whether they can prioritize my phone because it has been Day for 2.5 days. I received a very rude reply: 'We have many handset to repair' and put down the phone. I waited till 5:20pm and called again. This time a lady answer the call. After provided the reference, it seems like she didn't know the whole case and I had to explain again. Then she checked and said my phone service hadn't start yet. I was furious ask to speak to her senior. Then she said they will do it now and ask me to collect it 20 minutes later. Apparently the whole battery replacement can be done in less than 20 minutes, but dragged for 3 days Through out the whole ordeal, I felt that Switch staff was not customer oriented. Their technician strictly play by the book (too strict), and find ways NOT to repair, instead of try the best to serve the customer.