Gleneagles Kuala Lumpur - Block B (New Building) - 55000 Kuala Lumpur

Hope hospital make sure the flash is full functioning in emergency toilet.

Clean n big hospital. Being a private owned by Pantai Hospital group the service and consultation fees here, its very expensive. They cover most of the required medical treatments and services. They have parking space, both covered and open area. Parking fee is more expensive than some other place. Location of the hospital is towards Ampang area also known for rich man's place. But easy to locate this place.

My 5-month old son was sick with mild fever. i took him to consult a paediatrician at Gleneagles. The doctor suggested that my son be admitted to monitor his condition. We agreed. When waiting for the room availability, my wife had clarified with the staff at the paediatrician clinic if we need to prepare the milk formula, diapers and clothing for my son and we were advised that all these will be provided by the hospital but we may be charged for the service. But when later my son was admitted, we were told by the nurse that the milk formula and diapers were not provided and we ended up had to rushed to get the milk powder and diapers to the hospital. Then, we were later told by the nurse that they need to insert a cannula in my son's hand and they took us to a room for the purpose. One of the staffs (a male figure who is not wearing the hospital uniform and was wear in black shirt, dark long pant with moccasin without socks) asked my wife and i to stand outside while they are doing their procedure. After a while i can hear my son crying and the lighting inside the room was being switched off and on several times. Worrying about my son i open the door of the door to find out what happen, the staff (male figure) rudely raised his voice and asked us to stand outside telling us that it was part of the procedure (they never explained to us what was the procedure in the first place). i told him that i am standing outside with only the door open as i was worried about my son. He that continued with the 'procedure' with a very arrogant attitude without even bother to explain to us about what happened even after they had completed the procedure. It is a very inconsiderate behavior. Should this be the attitude of a hospital staff? He was not even wearing an uniform and i can't even able to differentiate if he is the staff from the hospital. In addition, the hospital room (Room No. 407) also has ants. How to confirm that these ants would not carry any bacteria, etc.? Then when discharge, after paying the bill and we were clear to leave then we noticed that the nurse still had not remove the cannula from my son's hand. My wife and i are just being inpatriated and we were staying at the hotel nearby to Gleneagles that's why we came to the hospital and thought that we may continue to consult the paediatrician for future routine follow up (e.g. vaccination) involving my twins son. For RM2k+ that we were paying for one night admission, it was a very bad experience... disappointment.

Complex hosting all outpatient specialist clinics.

Friendly and accommodative doctors and staff, my full health screening took around 2 hours.

Can be a bit busy at times, but in general the service is quick.

Nurses and doctors are so friendly

Unfortunately, I had this negative experience with Gleneagles hospital. After they have given us the total cost of the operation for my son (including medecine, bed and after operation costs), I agreed on the said cost - Which was really expensive. Surprisingly, after the operation is finished, I found out that the bill has been tripled for no convincing reasons, and I had no choice to pay (My son was still under their hands). It was very bad experience. Be careful before admission to Gleneagles hospital.