Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel - 50200 Kuala Lumpur
4/5
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based on 8 reviews
Contact Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel
| Address : | 84, Jalan Raja Chulan, Kuala Lumpur, 50200 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia |
| Phone : | π +88888 |
| Website : | https://www.ihg.com/holidayinnexpress/hotels/us/en/kuala-lumpur/kulcc/hoteldetail%3Fcm_mmc%3DGoogleMaps-_-EX-_-MY-_-KULCC |
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| Description : | Contemporary hotel featuring modern rooms, along with a complimentary breakfast buffet & a 24/7 gym. |
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Sophie Ng on Google
β β β β β Two words: look elsewhere. I stayed there with my family (three of us) in June 2022 and it was such a bad experience.
Room cards were faulty; they told us they were out of extra pillows in the entire hotel; toilet door did not shut well; they told us laundry was delayed so they could not give us bath towels for the entire day. We were due to depart early the morning after and could not shower even at 10pm after a full day out.
When we approached reception, they gave us a curt reply as though it wasnβt an issue that their guests had no bath towels. When we requested to speak with the manager, they said there was no manager on duty. When I said I would feedback by email, they suddenly said they could provide towels and passed us one. I guess to share amongst the three of us. (Edited to add that two more towels came finally at 10.30pm).
No more Holiday Inn in the future.
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Christopher Kennedy on Google
β β β β β Had a great stay here in one of the standard rooms. The bed is sheets and pillows are plush and comfortable, I felt like I was slipping into a cloud every night and didn't want to get out in the morning. Spacious rooms, good breakfast, good central and nice.
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Mazura Musa on Google
β β β β β Havoc/chaos at the reception counter. Too crowded even at late hour check in. Room was not well prepared. Have to fetch our own towels several times and finally got it at 2am?βΉοΈ
Pillows were too soft even it stated firm??ββοΈ.
Services at the cafeteria was disappointing as the plates were not cleaned. Foods residue were all over the plate and these are becoming normal. Because the next days we came still we found unclean plates. The waitress, she didnβt even bother to ask and simply clear our foods on the table even we havenβt finished the meals. The coffee machine was a disaster. Guests have to wait in long line just to have one. Itβs really frustrating morning! The in-house bulky luggage trolley was abandoned in the middle of the hallway. Should emergency happen, these will become an issue because the trolley obstructed the way.
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RiqnSha on Google
β β β β β Rooms are a little small but clean and well designed. Bed is comfortable and equipped with enough facilities like a fridge and an electric kettle. Just wish if they were cutleries. I love the toilet, reminds me of the hotel toilets in Japan and Korea. The blue carpet in the room is also welcoming. Breakfast provided is okay but I really think they need to put in more staff to cater for large morning crowds. Plates were not available and I saw a guest even went to the kitchen to ask for plates!
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Malaysian Diaries on Google
β β β β β Clean and tidy. The highlight is the location which has so many tourist spots in walkable distance. We got car parking too which add on flexibility in our trip planing. Breakfast was good even though more towards western. Helped us to check in early as room was available. Thank you for the great service.
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Vaman Gungaram on Google
β β β β β Great Central location. Getting grab taxis from here was a breeze. There is a family mart and a mcdonalds right next door and all the main malls are in the neighbourhood.
Rooms were not as spacious but didn't feel cramped. Amenities were of good quality and the staff was proactive and friendly.
Breakfast was pretty much the same selection every morning with slight variations. But consistently good.
The price for a city centre hotel and this level of service is excellent. Will stay again.
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Rattana Dangbu-nga on Google
β β β β β I feel so lucky that I stay here with Holiday inn express city center.
Check in very smooth and super fast.
Room is great, yes they need to do maintenance but clean and shower very warm and strong.
Location : super good : near McDonald, Pop, Family Mart, supermarket.
All staff very nice to me : reception, maid, security
4 days 3 night with them so smooth and perfect for me.
Need to fix curtain and shower door.
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Aoserianna Nightingale on Google
β β β β β 7 days quarantine here, stayed in 1516
Not a good first impression, and be aware that they do not have trolley service and you will have to being your luggage to the rooms yourself.
The price is a bit too much but that's out of our control.
The room cleanliness is so-so but everything else is nicely prepared. A lot of basic amenities are prepared including a kettle and a fridge. The room size is quite comfortable for one or two person and i especially like the bathroom design. The cityscape view from the window is really nice.
Services are well executed when requested within the scheduled time. Any request made before 12pm will be delivered in the evening.
The food is actually pretty great! I especially love the breakfasts. Their food is usually flavorful and a little spicy, but you can request for any type of food excluded, which in my case is seafood.
The plastic utensils are a little uncomfortable to use, thus i suggest bringing your own set of cutlery.
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