HP Concept Store
3.6/5
★
based on 8 reviews
Contact HP Concept Store
| Address : | LG218A, 1 Utama Shopping Center, Bandar Utama City Center, Bandar Utama, 47800 Petaling Jaya, Selangor, Malaysia |
| Phone : | 📞 +778988 |
| Website : | http://hp.com/my/ |
| Categories : | |
| City : | SELANGOR |
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Suriati Samsuri on Google
★ ★ ★ ★ ★ I was looking a laptop based on my budged and I have 0 knowledge about laptop. The malay guy who served me was very good, he helped me to understand about HP products, he explained to me about different of 2 CPU brand, so that i have a clear picture and i can made a decision which model that i need to buy. He made the whole process quick and easy. He is very friendly. Highly recommended;)
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Joanne Loh on Google
★ ★ ★ ★ ★ Called to enquiry about hp printer after services on 21/8/21 1.43pm. there's a man picked up the call .I haven't finish my sentences he asked are you bought the printer in our store? If no we don't provide after service. Please buy a new one in our store. I asked him nicely for another questions. But his sound still very rude to me. Like he is very busy. Until I tell him can you please talk nicely I just ask you some few questions. Every question I asked . His answer was no and no.
Hello. If you want to gain the busines better. Don't try to treat customer in rude way like this ok!! that's the disrespectful customer service I ever had
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shinn asuak on Google
★ ★ ★ ★ ★ Just get omen gaming notebook to replace my old HP pavilion laptop, very good service from the sales person?
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Iqbal Hamid on Google
★ ★ ★ ★ ★ Got after sales service if buying from here compare to other shop, can buy again laptop in future
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Heavenly Angel on Google
★ ★ ★ ★ ★ The staff here at HP 1U are very helpful and friendly especially Daniel who is knowledgeable and accomodating. He helped to resolve my computer problems and re-installed all my programmes and files. I am very happy with the service provided by Daniel. He is a very good staff.
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Isha KP on Google
★ ★ ★ ★ ★ The Malay salesperson (Iqbal) is super friendly and helpful. During the COVID pandemic I needed to buy a laptop ? . Iqbal showed us the best laptop that was available in the HP store that was best suited for a college going student. He took his time to explain to me all the advantages and disadvantages between few laptops available (as there were not many since the sudden demand in laptops since everything was needed to be done online due to the COVID pandemic). Immediately I bought a laptop there since on that very same day itself. I Surveyed a few places that were selling laptops but no one was as accommodating as Iqbal. Best decision made.
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Anussa Sathiaselan on Google
★ ★ ★ ★ ★ Worst service by a Chinese Guy staff!
Recently, I was surveying to buy a new laptop. However, during my visit at HP One Utama, all my queries were replied very rudely and lamely by the Chinese Guy staff.
He did not advice on anything and only Google things and show proof that whatever he is saying is correct.
He kept recommending on the highest price of laptop, without knowing our needs.
He don't even understand what is our need, as hen we asked for a smaller screen and lighter, he sarcastically said it will cost around RM 5k and even apple laptop lowest is that price.
He should know that his customer is capable and not there without having money.
We left. However we found a good staff from HP I City Mall Shah Alam, and bought our HP laptop from there.
Not much options at one utama too.
If not mistaken, the staff name is Daniel.
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Suki J on Google
★ ★ ★ ★ ★ My daughter bought her laptop from here last year. A sales personnel by the name of Iqbal attended to her and explained the best option to her needs. He was very knowledgeable and helpful. Two weeks ago, the laptop had some issues and we brought it back here to see what was the problem. And again Iqbal was the one that helped to look into it. The problem was solved by him. After sales service is really excellent here. Totally happy with it.
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