ITSU World Sdn Bhd (HQ) - 59200 Kuala Lumpur
3.9/5
★
based on 8 reviews
Contact ITSU World Sdn Bhd (HQ)
| Address : | Unit BO3-B-13A-1, Menara 3A, 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia |
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| Phone : | 📞 +78878 | ||||||||||||||
| Website : | http://www.itsu.world/my | ||||||||||||||
| Opening hours : |
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Dsl L on Google
★ ★ ★ ★ ★ Poor product quality, damage during warranty period, after sales service nvr bother, I lodge a complaint at itsu ikano outlet and check for update at least 4 times, they only say will check with HQ but still no news after almost 5 months. Finally technician called and made appointment but didn't even show up on the appointment date.
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Lania Khoo on Google
★ ★ ★ ★ ★ Item bought from lazada. Arrived faulty cant even turn on. Call customer service & I needed to spend extra for grab express to send item back for repair. It wasnt a 1 to 1 exchange at all!!! Despite that...they dint bother to update item received or any status for more than 3 weeks. Try calling IPC but number cant get through. Called HQ..they say will check and call back but did not. THIS IS REALLY BAD.
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Forest Hill Enterprise Fh on Google
★ ★ ★ ★ ★ Amazing massage chair, is better than Osim and exactly like Human massage, all go to point and also the technology is much more advance.
highly introduce for people cannot sleep well and work stress. can make our life better and healthy.
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JC on Google
★ ★ ★ ★ ★ Poor aftersales service. Think twice before you buy. Sales person will wash their hand after you purchase. Call center forever no answer call.
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Anna Khoo on Google
★ ★ ★ ★ ★ I bought a Itsu Essence Sensei Neo, and when i receive the massage chair is full of formaldehyde smell, when i ask the sales girl, she told me it's normal.
used for few days and realise the sensor panel is not sensitive, for timing, 4D and air bag button, you will have to touch at least 5x to get what you want.
lodge the report & after 4 months only the technician come. the smell is gone obviously and after technician check, he say "it's normal, our touch panel is not sensitive one, every of our model is the same"
luckily i have an empty room to keep the massage chair for first few months. no one will want to have a "formaldehyde-filled massage chair" to be in your living room or bedroom.
if i am paying rm5k massage chair, i can accept low quality. but we are talking about rm14k massage chair.
will never recommend itsu for any friend/family
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Christal Yap on Google
★ ★ ★ ★ ★ VERY BAD SERVICE ITSU!!! MY PRODUCT COME 1ST Day got a broken sound, ask them come repair almost 2 weeks no respond, need self direct call to HQ scold only arrange technician come, afrer technician go back 1 week also no respond will take any action to me! My house warming already 1 month the chair also havent done yet! Really dissapointed! And the sales man just keep tell me he cannot do anything becase is HQ dept to handle, bad service and quality really!
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Bear Leo on Google
★ ★ ★ ★ ★ I bought the massage chair + free aire bike package during the Xmas year end promotion period at subang parade ITSU branch. the Aire bike serves me well and the massage chair serves my mum well. i would like to specially thank Gary for his excellent after sales service, he answers all my questions well and even sent me videos on tutorials and guides, i highly recommend this brand for its products and after sales service.
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Maxx Hew on Google
★ ★ ★ ★ ★ 1st times and great experience explore ITSU massage chair store at Cheras Sunway Velocity. Full of massage chair models and the sales advisor very good to explanation all the product details to us. Will definitely recommend ITSU to my siblings and friends if looking any massager product??
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