JEN Penang Georgetown by Shangri-La
4.3/5
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based on 8 reviews
Contact JEN Penang Georgetown by Shangri-La
| Address : | Magazine Rd, Georgetown, 11900 George Town, Penang, Malaysia |
| Phone : | ๐ + |
| Website : | https://www.shangri-la.com/en/hotels/jen/penang/georgetown/ |
| Categories : | |
| City : | Penang |
| Description : | Warmly furnished quarters in a relaxed hotel offering a stylish restaurant & a casual bar. |
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Harvard Lee on Google
โ โ โ โ โ Hotel is located in a right place where you can find good food and local attraction area. This is my first time staying in this hotel I am please with their service and hospitality. The warm they provide to us despite the rush.
We would come back again to this hotel in near future.
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J Lew on Google
โ โ โ โ โ The service needs to be improved. I booked the room through booking.com, and when I was there to check-in, the price is different, of which I have to top-up by another 5%-6%!
When I checked with the front desk staff, I was told that it was due to the SST, which was implemented early this year.
I was quite upset because the hotel never inform me beforehand. There's no courtesy at all. This is quite unfair to us, consumer.
Other than that, the breakfast spread was average. The bed is comfy but the washroom is quite small. Location is very good. However, the floor was quite sticky until I request the housekeeping for cleaning.
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DR. ALVIN TUNG on Google
โ โ โ โ โ Really enjoyed our stay. The facilities were immaculately kept and we were very satisfied with the cleanliness and size of our room. The staff is super friendly and helpful. Location can't be beat! Within walking distance of a lot of delicious street food and The Top. Looking forward to coming back for another stay. COVID-19 protocols and best practices were strictly enforced and observed by all for a safe stay!
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Maslinda Mukhtar on Google
โ โ โ โ โ Parking will be an issue as lack of parking by the hotel but you can park at the public parking across the road and will be fully reimbursed during check out. Make sure to drop children/elders at the lobby if you get the basement parking as no lift provided only stairs. The staff were friendly and they accommodate to our requests. Overall great experience and location. We donโt eat out and Grab most of the food as they were nearby. Breakfast are okay but almost the same breakfast on the second day.
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Simren K on Google
โ โ โ โ โ The lobby is very welcoming and staff are friendly. Our check in was pretty fast. Hotel room was clean, beds and pillows very comfortable, bathroom was clean. Loved our stay so much that we will be returning in April 2022 for 2 nights with kids.
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์ง์ GvN on Google
โ โ โ โ โ Nice and pleasant hotel to stay. Visited here last weekend and really satisfied with the service. Wifi speed good have a nice basement parking and free if you are guest in the hotel. So clean inside. Check in from 3 clock and check out at 12 but can request late check out until 2 which is good. Basically nice experience stay here. Will visit again next time ^^
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Lee CH on Google
โ โ โ โ โ Overall experience is superb. From the check in with smooth process, warm welcoming staff until clean hotel. Good location with many local delicious food around the hotel. Staff with high hospitality and quality service. Hotel room clean and housekeeping staff were provided good service. Overall 10/10.
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Eliljoothy Thangarajoo on Google
โ โ โ โ โ I booked this hotel due to itโs proximity to the food attractions in Georgetown. In that sense, this was a good choice. However, I felt the hotel needed to improve on itโs housekeeping SOP. Upon check in, the room seems to be quite dusty and the bath area seems to have not been thoroughly cleaned. I requested for a quick clean up and the housekeeping team responded timely. On the second day I requested for a complete cleanup from the front desk and the room was way much cleaner compared to the initial check in. Since the wash closet uses bidet system, it would have been better if the hygiene was maintained. The water pressure in the shower is rather low and there is some kind of sewerage smell in the washroom. Maybe they should introduce some kind of centralised fragrance for the hotel as i did not notice any even at their lobby. Otherwise, the service team was approachable and they respondent promptly which was a plus. Should the management take efforts to improve the housekeeping, this hotel would be one of the best in this area.
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