Klinik Medina Kuala Nerus
4.6/5
★
based on 8 reviews
Contact Klinik Medina Kuala Nerus
| Address : | Jalan Tengku Mohamad, Mukim Tok Mir, 21200 Kuala Terengganu, Terengganu, Malaysia |
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| Phone : | 📞 +99 | ||||||||||||||
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| City : | Terengganu |
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noor ashikin Galtani on Google
★ ★ ★ ★ ★ Very condusive with affordable price for treatment. Very recommended ?
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Izzil Hadri Muhamad on Google
★ ★ ★ ★ ★ Definitely Worth to visit this clinic considering their excellent services and good consultation from doctor...They always sanitised kids’playground here..
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nur jannah jamil on Google
★ ★ ★ ★ ★ The doctor was very helpful in providing clear and informational explanation to patient. Friendly in answering all our questions too, and very considerate to explain in terms that could be easily understood by us layman. One of the best clinics in Kuala Nerus.
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ABDUL HANIS EMBONG on Google
★ ★ ★ ★ ★ Recommended clinic. Very superb service and good location. All staff nice and helpful. Clean, spacious, plyground, parking lot et al. Do try and feel it
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Kartika Azmi on Google
★ ★ ★ ★ ★ Nice place, doctors and staffs! They make you feel comfortable the minute you walk in. The doctors are informative, helpful, patient and really kind in handling the patients. Sometimes they showered me with freebies and free consultation. The staffs are kind, friendly and always cheerful. Once they even texted me to enquire about my son's health progress. Also, I am confident in letting my kid to roam freely in the clinic's playground since it is stated that it is sanitised on daily basis. I will always keep coming back here.
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Denning Tiu on Google
★ ★ ★ ★ ★ The clinic is so spacious, clean and nice.. great interior designed. The staff is friendly and the doctor is kind to give the patient treatment. Very recommended clinic. Good job guys!!! =)
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Dean N on Google
★ ★ ★ ★ ★ Clinic unable to handle patient privacy!
Very much concerned as the clinic failed to protect the privacy of the patient. An incident involving the clinic’s failure to reach out the patient over phone (Call/WhatsApp) which lead clinic to call the registered emergency contact (parent mobile/house number) just to inform blood test result has been ready to be collected (which is not the purpose of the emergency contact at first place).
Due to such mistake, the patient need to go through a lot of issue in explaining the situation and lost of trust by all that family members. That persistent situation has impacted the patient psychologically, with possibility to be disown by the family. The situation worsen as the family member are from medical background and they able to probe the detail from the call, due to the incompetence of the clinic assistant in maintaining due diligence for the patient clinical privacy.
TL;DR: The patient is recommended earlier to conduct a blood test, and reassured that the medical result will be kept private and confidential between the doctor and patient. However, it is informed by the patient that there is no process from the registration earlier to validate the contact information of the patient, and due to the wrong phone number is registered in their Clinical Information System by the CA, the patient phone number is keyed-in wrongly and have the medical report sent out to a wrong number.
The patient is not paying that hefty amount of test just to get the clinical information easily leaked out in such manner. The said patient has also addressed the issue to the clinic and head to the clinic directly to speak to the doctor but doctor is not available to attend to the complaint (before this review is written on behalf of the patient), and only apologizing for the issue without knowing the impact that they have caused to the patient.
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Afiqah Asyiqin on Google
★ ★ ★ ★ ★ Doctor and staffs are friendly. Place is cozy and neat and nice. Also has mini playground in the clinic. I went for my skin allergies and the doctor provided with relevant and sufficient meds. Affordable as well.
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