Longchamp - 59200 Kuala Lumpur
4.7/5
★
based on 8 reviews
Contact Longchamp
| Address : | The Gardens, Lingkaran Syed Putra, #G230-B, Mid Valley City, 59200 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia |
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| Phone : | 📞 +89 | ||||||||||||||
| Website : | http://www.longchamp.com/ | ||||||||||||||
| Opening hours : |
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Timothy Laurentius on Google
★ ★ ★ ★ ★ Great bags, great services
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gin leong chin on Google
★ ★ ★ ★ ★ Good customer service , keep it up
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Perera Christine on Google
★ ★ ★ ★ ★ Luxury goods at an entry level price point.
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Kimberly Beh on Google
★ ★ ★ ★ ★ Friendly & helpful staffs..
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muzariah mohamad on Google
★ ★ ★ ★ ★ The customer service were professional and not judgemental. Ended up buying...??
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ZN. mrdn on Google
★ ★ ★ ★ ★ sales assistant is very excellent while doing her job but I forgot to ask her name.thank you again
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Angeline Ngo on Google
★ ★ ★ ★ ★ Service was quite bad, didnt feel like I've walked into a branded retail. The SA wasnt friendly nor helpful on recommending products as if we don't have the money to pay. I wanted to purchase a bag but the color was OOS at this branch, he told us to go KLCC buy instead, we thought they are able to transfer the products immediately like other brands but unfortunately the SA have to go pick up themselves. And told us they can do the transfer but have to wait for the next day. After some consideration, since we still have a Sunday to go, I've decided to get the bag, he asked us "So you want to buy from KLCC?" I said no, please transfer to Garden's branch. And he asked "So tomorrow right?" And we agreed on it. But I can feel that the SA was very unwilling to do the transfer, hence kept asking us to go KLCC and buy. The next day, I did not receive any calls at all from the SA, until today, Monday, another SA called and informed the bag has arrived and hoping that I can come immediately to purchase, I asked if I can go on Wednesday instead, and she told me she's afraid someone will purchase the bag from online as it is the last piece in Malaysia. In the end I compromised and told her that I will be going tonight. Very bad experience
Update- purchased the bag today, after I went back only realized which I believe it’s a “display unit” from other branch, as there’s no wrapping plastic on the handle and bag was stuffed with paper that usually they put on display, the SA who initially served me on leave for 2 days….. went back again to did an exchange, another SA - “Philip” was so so helpful and friendly, he listened to my concern and also apologized on behalf for the other SA, he explained a lot of things and made me feel satisfied with my purchase, no hard feelings ;)
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TM on Google
★ ★ ★ ★ ★ Great service from the staffs. Friendly and professional. Carrie was very helpful, even via phone call to thoroughly check and update me with stock availability of the item I’m interested in. Payment and collection was a breeze and like a good SA, while in store, pointed us the collection, new and also those with discounts. She’s a gem.. And not forgetting the welcoming male SA who helped with the gift wrapping. A pleasant experience indeed..
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