Maxim's Cake House & Bakery - 10000 George Town
3.9/5
★
based on 8 reviews
Contact Maxim's Cake House & Bakery
Address : | 394, Jln Penang, 10000 George Town, Penang, Malaysia |
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Phone : | 📞 +7 | ||||||||||||||
Website : | https://m.facebook.com/pages/Maxim-Cake-House/147788231972547 | ||||||||||||||
Opening hours : |
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City : | Penang |
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Fang Ting on Google
★ ★ ★ ★ ★ 非常糟糕的一次购买体验。上次购买朋友的生日蛋糕时吃到蛋糕里面有蛋壳,这次由于贪图方便,所以再次订购生日蛋糕。
我给的是full deposit, 为的就是可以尽快拿到蛋糕。今天顺路去拿蛋糕,店员说没有单据不能领取。就算我已经在他们的单据副本上看到了我的单据,上面还有我的手机号,这样也不可以。
不仅如此,店员也找不到我的蛋糕,烘焙师说已经在前一天给店员,店员当时却找不到。基于他们自己内部找不到蛋糕这一点,怀疑我已经凭借我的单据领取过蛋糕,所以告诉我凭单据才可以拿蛋糕。这一点非常不专业。
如果顾客真的弄丢了单据呢?即便电话号码各种信息都能对上,都不能够拿蛋糕吗? 我提前预订蛋糕就是为了方便,结果现在还要一波三折地找出单据?
我相信这个问题不只是只有我遇见,但为什么店家完全没有任何方法来面对这个问题? 我凭着好意对店员提出建议,对她说我的疑问,提出她们可以做记录这个建议,结果她却理直气壮地告诉我本来就是这样的,他们自己也有记录,但是他们会找不到蛋糕。
当下的我: ???!!!
作为一个消费者,我对店家的不作为感到很愤怒。明明有很多更好的方法,却硬要把顾客搞得火茂三丈。
最后他们拿了我的蛋糕给我,但我猜那是新的一个,因为我还要在那边等他们在蛋糕上写我要的祝福给我。
你们的价格并没有特别便宜,但是服务特别烂。
我可以非常直接地说,你们的service 很糟糕,很差。这会是我最后一次在maxim消费。
A very bad buying experience. The last time I bought a friend’s birthday cake, I found eggshells in the cake. This time I ordered the birthday cake again because of the greed for convenience.
I gave a full deposit so that I can get the cake as soon as possible. I stopped by to get the cake today. The clerk said that he could not get it without the receipt. Even if I have seen my receipt on their copy of the receipt, it still has my mobile phone number, this is not possible.
Not only that, but the clerk couldn't find my cake. The bakers said it had been given to the clerk the day before, but the clerk could not find it. Based on the fact that they couldn't find the cake internally, they suspected that I had already received the cake with my receipts, so they told me to get the cake with the receipts. This is very unprofessional.
What if the customer really loses the receipt? Even if the phone number and various information can be matched, can I not get the cake? I ordered the cake in advance for convenience, and now I have to find the receipt by twists and turns?
I believe that this problem is not only encountered by me, but why the store has no way to face this problem? I made suggestions to the store clerk with good intentions, told her my doubts, and suggested that they can take notes, but she did Tell me frankly that this is the case, and they have their own records, but they will not find the cake.
The present me: ???!!!
As a consumer, I am very angry at the store's inaction. Obviously there are many better ways, but it insists on making customers smashed.
Finally they took my cake to me, but I guess it was a new one, because I had to wait there for them to write my blessings on the cake.
Your prices are not particularly cheap, but the service is particularly bad.
I can say very directly that your service is terrible, very poor. This will be my last consumption at Maxim.
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Loo Ping on Google
★ ★ ★ ★ ★ RECOMMEND THEIR GELATO ICE CREAM
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sha (Dolly) on Google
★ ★ ★ ★ ★ Ate their cakes since i was a child
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Yeap Julie on Google
★ ★ ★ ★ ★ Good choice of cakes, reasonable price
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S L on Google
★ ★ ★ ★ ★ i like their portugese tart alot. The best in town.
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Chee Kit Chow on Google
★ ★ ★ ★ ★ Maxim has been around for 2-3 decades maybe... Finding a place to park here needs luck!
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Gunasegaran Kuppasamy on Google
★ ★ ★ ★ ★ Please walk in early as possible because l'm reach around 8.30PM (local time) and most of the menu's was not available.
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Haffiz Hissham on Google
★ ★ ★ ★ ★ Pretty good ice cream. Cake, not so much.
the ice cream was creamy, and soft.
absolutely will come here again solely for their gelato
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