Mitsubishi Motors Glenmarie (EON Auto Mart)

There's dishonest employee stole money from the money/coin box during car service. Even though, it has been adviced not to leave any valuables in the car, But this doesn't mean that allowing your own employees to steal money from your customer! Reporting to management is just the only solution... Besides, alignment of tyre isn't doing properly, keep moving to the left side! Pay more for the specialist to do alignment but Not able to deliver a professional end result. Its worse than before. I hope this can be fixed tmr. I need to spend another day to go back there on fixing the alignment. Mitsubishi Glenmarie, please do something about the both things mentioned above. It's quite disappointing. However, I must say that Wan has delivered excellent customer service!

Need to improve on communication with customers on parts availability.

Extremely unhappy with the service and the staff are very rude.

Good Service.. Especially Salesman Aizat, fast respond , gd knowladge.. Thanx Mitsubishi Glenmarie...

Customer service & mechanic very friendly. Customer lounge very clean n satisfied.

Good service from sales exec. Very attentive and knowledgeable. Quick to answer questions and provide sales advise. Test drive vehicles is good shape. Clean showfloor with latest models available for viewing.

Look for Salesman Rizz, really professional and helpfull

Very bad experience here, I visited this Service to check the engine light on and the window cannot move up/down intermittent. The representative service informed me this is a small issue, they will call me when service is done. First experience is the same with other Service Centres. First issue: At 3pm, I have a phone call from him and told me the issue already fixed, I can come to collect the car anytime. I came after a while to the Service Centre, but my car is not done yet. I go and check the car, the technician is still fixing the issue and asked me if did I ever service the car outside or anywhere. I also asked my self since this is never happen before. They informed me about 1 part is broken and this issue is not cover by warranty. I told them that this car never service outside before, this is the second time the car comes to Service Centre (mileages ~ 1200km). They try to cheat me that this door frame already opened by someone, I checked and found the broken part is very new. After a while, they agreed to fix the broken part by ...glue instead to change other part. But I also very rushing to go back to work then I don’t want to argue more. I’m ok to let them do it. Latterly, some of my friends told me that have a lot of case the technician broke the part and try to hide it by pushing the fault to customer. Second issue: The error of engine light on fixed by “reset some computer settings” which explained by the technician. I’m ok with that, but the engine light is on again after 2km drive away from Service Centre, I have to go back and ask them to check again. After a while, the representative service come and told me that they never see any light on and start to raise the voice to me. I cannot believe it, I go and ask the technician who fixed the issue directly about what did he do with the engine light and what’s the root cause, why it’s on again just after 2km driving. He told me that he cannot check it because he deleted the error message and forgot to check the root cause. Omg, I never see what kind of technician and service like that before. They try to hide the error instead to fix it. 3rd issue: I took back the car with very bad emotion, I was very disappointed about Mitsubishi service. After park the car, I realised about the driver seat door frame plastic has been cover footsteps with dusty oil and they scratched the plastic area which until now I cannot cleaned it (by my self or car wash service). Omg, I don’t know if they ever wash themselves or not, how come they can treat customer and their car like rubbish. After all of that, they never provide any receipts about the service even I asked them twice, they pretended didn’t hear and try to talk about something else which make you forget to ask again. Please try to avoid this service centre if you don’t want to have the same experience like me. Highly not recommended for this Service Centre.