OYO Rooms Hospitality Sdn Bhd - 59200 Kuala Lumpur

I made booking for 13/9 to 16/9 at Oyo Grand City Kuantan and checked out the next day. Its a run down place near and the room ( 238) are terrible; beds are old and you can feel the itch moments you lie down. There's foul smell in the bathroom, molds here and there. There's no picture to prove the unpleasant Hotel as I was so eager to get out of the place. Please don't ever waste your money in this hotel. My mistake to choose this place ?

Arrive at 8.30. Agent missed the parking access card. Waited for another agent for almost 1 hour only to get my room changed. Nahh not an upgrade. In fact a downgrade. Cheaper room after waited from 8.30 until 10pm. Tried contacting them, and yeah 'i will look into it'. To be save refuse any change of room and actually set time for your agent to arrive. If he/she went beyond that, cancel the booking and dont pay! Did I also mention the agent that I waited for so long even ask me to go to him instead because he has another check in. Wow

Worst ever management that i won't forget. My first experience with OYO. "Very" disappointed, my saddest day ever. By the time my family with my paralyse mother arrived, OYO just sms-ed "the room is not available, overbooked for this time" with "sorry emoticon" only. For me, it was stupid ever after all had been booked and confirmed. I had received a call too from OYO customer service about the booking confirmation previously. Kalau dah .......... tu, tetap perangai .......... juga dimana2 pun. Pandai2 lah anda fill in the blank tu. Bernanah sangat rasa hati ini.

I was browsing for reservation in Teluk Intan on 26 Jan-27 Jan 2020. I saw a deal and went ahead to book and pay. 3 min later, I received a booking confirmation but the dates were not in order as it was stated as 20-21 Jann 2020. I managed to call Oyo Teluk Intan and the personnel requested me to call Agoda. I called Agoda and Cik Mazila helped me. She called me in less than 10 min to inform that Oyo is firmed in not changing the date. This is an inadvertently error done by a human, me. I am truly unhappy and hope that Oyo Management reads this message and take action fast. My first time dealing with a hotel that is not flexible.

Waited 1 hour for the host to let us in (security told us it was pure luck that the person with the keys happened to be there when we arrived - otherwise we could have been waiting hours more). Then was told they will only accept full cash payment immediately otherwise we cannot have the keys (we of course expected to pay by card). Had to go to the cash point. 2 hours later we finally arrived at the room, no instructions or conversation from the host. We then realised it was half the size of the room we had booked (it was not the room in the pictures). The washing machine had been torn out, not even any plates or cutlery to use in the kitchen, cockroaches everywhere. After finally finding a contact to complain to, we were told we could move to the room we booked the following day. We were told housekeeping needed to clean the room we had booked because it was still dirty (?!?!) and we could move in at 12pm. So when we came to change rooms at 12pm still no contact - when we finally got hold of them it was 3pm - so we proceeded to move to the new room then. We were finally in the room we had booked, but this one was even more disgusting!! (if that’s even possible!!!!!!). Apartment stank of cigarettes, completely filthy, no amenities. I wish there was somewhere to post the pictures I took so you could see how horrendous this place is. We never even sat on the sofa the whole stay because it looked so disgusting. We hated every single second of the stay and spent as much time out of the room we physically could. In the end we left 3 days early once we could find another place to stay. Even when we contacted them to say we want to check out, they kept changing the time they said they would meet us and then not answering the phone, leaving us waiting outside for 3 hours!!!! Throughout the entire stay the staff were obscenely rude, completely inconsiderate and patronising, they ruined our stay after we travelled so far to get here and that is unforgivable. DO NOT USE OYO, YOU WILL REGRET IT AND YOU WILL SUFFER AS WELL

AVOID THEM AT ALL COST. BAD MANAGEMENT! I booked 7 nights in OYO Rooms 325 Damansara in Damansara Jaya for my staff to stay and the rooms was totally rundown. One corner of the ceiling is damage due to water leakage, room and hallway has the damp and musty smell, toilet pipe keep leaking with the water dipping sound, and receptionist is extremely rude. My staff requested to switch room and the room is even worst so they call OYO Rooms customer service to cancel and request for refund. They were rude and arrogant, refuse to refund and need time to 'investigate'. It has been 6 weeks now with follow up emails and calls but they still refuse to refund.

My First Experience With OYO!!! Normally i’ll use Agoda apps (am Agoda GoldVIP members) for hotels booking but i don't have much options in Mersing with Agoda and since my family (2-Adults, 2-Kids and 1-Toddler) just need a place to crash for a night, we chose to book with OYO(next day will depart with early morning ferry to Tioman Island). My story with OYO started when i made my booking on 3rd July 2020 for the family room(2-Queen and 1-Single bed) at “OYO 702 D View” Hotel in Mersing for a night stay on 1st August 2020. Received booking confirmation on OYO apps and email on the day itself. On 1st August, the date of checked-in around 12 noon i’ve called the hotel to confirm on the booking and informed that i’ll be check in late. The hotel reception acknowledged without stating any issue and i’ve made an online payment afterwards. After a few hours drive and having our dinner, we arrived at the hotel around 9pm to check in and guess what??? Other guest has checked-in to our room!!! The hotel reception told us that the OYO Customer Service was supposed to call me regarding the double booking issue. A few calls were made to the Customer Service number given by the hotels however unanswered. We finally get thru the customer service and were told that they will find us another hotel nearby which by right they should have done this in the first place when they have double booked issue!! We waited for an hour and half with no update from the agent who promised to call us back in 10 minutes. We were so tired of the long drive and i got 3 yrs old toddler started to get cranky! Not wanting to waste time waiting for OYO forever updates, we make a quick drive around Mersing town and finally managed to find a decent hotel ourselves and immediately checked-in (the hotel was also fully booked half an hour after we check in)? After we hv settled down (an hour and half later) then only i received a call from the OYO Customer Service stated that they cant find us any rooms available for that night. I told them don’t bother just refund my money back. The story didn't end here. OYO Customer Service was supposed to call me back regarding the refund but to my surprised i received an email from OYO on the same night stated my booking were cancelled and i were charged for the cancellation fee!!! And no refund since i made the cancellation myself! What a joke right?? You make me went around Mersing town looking for another hotel and yet u told me i made the cancellation myself?!?! OYO!!! Your system is so dumb!! I was furious with the email received and have to make another called to OYO customer service. The girl by the name Rita assured me she will looked into this and revert to me soonest. Well their soonest take forever and upon returning from Tioman island (4 days after the incident) I have to make another follow up to OYO in regards of the refund. Guess what, they said they will start process the refund. Seriously OYO??? You make mistakes and yet you make your customers work for you?!?! Thanks for My First And Last Experience with OYO!!!

Can someone from Oyo Hotel hospitality contact me at +60123271084. We have booked a hotel in JB alst weekend and was a terrible experience. I believe that hotel should be listed out of OYO Group cause it creating a bad name for OYO GRoup. We have booked in thru booking.com check in no 319275975/ confirmation no 977567228149452359 at OYO 90273 Mz hotel. the rooms like rundown with paint peeling similar to ghost house and have very bad odour smell. We did not stay at the hotel after seeing it and we demand a refund of what being charged thru our credit card. Your immediate attention much appreciated