Perodua DMM Ipoh (Service Centre)

Definitely most reliable centre for me

Friendly, fast and clean. No complaints.

The service advisor by the name of Muhammad Akhmal Dzukifli was very very rude. This will be my first and last visit

Good service

During booking and send in all is OK , but the problem occur when collecting back the vehicle. 1.The lady receptionist, just act don't know till walk in front of her, then have to talk to her only she responded. 2.I send in my car for service and noise complaint, which I have specifically told the Service Advisor where the noise is from but still they say it from the undercarriage , which is nonsense and shown that they never check and test the car, and lousy technical level. 3. After the payment done, the cashier have ask me to refer the noise issue to another service advisor (A Skinny guy wearing a Spec) which he is quit rude and only repeat what written on the paper , and also talking nonsense This is the first and last time send in to this service center .

After service, they give me the balance of gear oil, the bottle didn't close tight, and then just put on my car , all the oil come out. When reach my home, i pick the plastic, the oil was drop on my leg, hand and house floor.... The staff never take his responsibility with goods. Called Service but make people more annoying. I call many times, the Malay staff answer will call me back, but waiting 2hrs, no feedback from them. Really make me double Job and angry now. Fxxk

Very rude service advisor with no proper explanation of what was wrong with my car. My acquaintances went to service their car there. His warranty job was botched, and also reusing a damaged aircon compressor magnetic clutch and charged the customer for it (gluing the magnetic clutch back together). Staff are unprofessional, talking with each other while serving the customer, laughing out loud in the presence of customers, using mobile phones while playing videos loudly. Biased while serving customers. Not returning leftover engine oil when servicing. Extremely unhappy with this place and will never visit again.

My personal experience : Appointment at 10am. I came in 1010am. Not greeted and I had to look out for a service person. Put my service book and waited for 1hour & 30min. Baru dipanggil. Minta kunci check check +30min. Panggil balik buat bayaran. Given option tunggu atau balik. I decided to go back (got a grab). Another 3 hours then came back to collect my car. Salesman Khairul is very friendly. He even escort me all the way out till I left the service centre. Sadly the management of this place is very disappointing. Not coming back again unless the management address the issues below and give me a valid answer for their lack of integrity & assurity to improve. Kalau masih nak datang sini:- Customers: 1. Appointment - make sure you tell them your timing. Reinstate your concern to be punctual. If not then face the hours of makan angin here. Cari Khairul. Plum guy with a small eye on the right. Memang bagus service dia. Harap dia consistent la. 2. Bring your own water, wet tissue, snacks. Their lounge for customer is dead. Not customer friendly at all. Lots of things are broken here. 3. Query - check your service receipt before signing or giving green light. Banyak benda baru masuk dalam bill. Tanya banyak soalan. Bill dalam perodua here getting higher. Axia pun sudah hampir RM300. Proton pun about there la. 4. Check your car - sebelum sign, masuk garage and keluar. I tak recommend biar kereta atas kekurangan integrity kat front counter, tak tahu belakang apa mereka buat. Not to put down foremen but this is a message sent to the head management to look into how you run a service centre. Takut barang u kena tukar ka ape. Service berjam2, tapi tukar benda yang simple saja. Alignment, minyak hitam, filter, kenapa lama? Management: 1. The whole front counter area needs a renovation. Service customer and sales customers all mixed up. Put partition, reorganise the sofa and some nice soft music. Charging port, small table, small lamp for customers to read. Not expensive to add these things. 2 Sales personnel perlu buck up. Poor customer friendly service. Very slow and always on the computer. Slow processor ke? Bangun dan jalan ke arah customer sikit la. Maybe kena tukar ke IMac kot. Haha. Need to go for course or maybe the team is demotivated ke? 3. Punctuality - appointment and service timing is completely off. No time keeping. Hope for better time keeping. Let us know why the long delay. Kalau lambat give free car wash ke ape ke. 4. Lounge - although with covid, why is there not even a proper working water dispenser. Tap is broken. Please take a your to Honda, BMW, Toyota service centres. Wherethwr or not local or foreign car company, Customers are paying hence the good service needed. Kalau service top notch, people will buy cars and note mana tahu from your own service centre oh! Making customers to wait very long means to provice some food and beverages la. 5. Service - please give customers clear explanation about what has been added. Some things like magnet trap is new. Please return engine oil. Sales person need to get mechanics to explain if needed. Improve integrity of how you explain everything details. - Ask questions like are you happy with the pricing? -What's your concern? -How can we improve? 6. Car wash - lots of service centre have this. Maybe need to connect with some car wash shop to provice free car wash service. At least the car exterior is clean and settled by the service centre. I apologise if this is a hard statement but I wish this centre the best and improvements in the future.