Petsmore HQ

Bagus

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Nc

Move to meru kelang

Great company changed new management

this company didn’t pay my friend supposed to get salary at 7th but pending till 12 but still he didn’t get the salary. im going to make a report for this company.

My hubby and I bought the RM39 grooming package for our 2 huskies. Went to KOTA KEMUNING BRANCH yesterday (11am appointment). Upon registration, I can hear the chinese grooming lady shouting at a Chow-Chow from the counter. The staff told us there will be an additional charge of MAX RM50 per dog for detangling. I asked her TWICE if it is MAX RM50 per dog. She said yes and assure us she will call us to double confirm the price before they proceed. She even told us it will take 2 hours so me and hubby waited at a nearby cafe but sadly nobody called. After 1 hour & 30 mins I decided to call them and was told that I have to pay RM100 per dog and can only pick them up 6 hours later. I got upset and decided to cancel the service. But they said I cannot cancel because the groomer already started detangling my dog. Went back to the shop and found that there is only one small dog + my 2 huskies, I have no idea why it takes another 6 hours for them to groom our dogs because we came first and the shop is still empty. Worst part is even after 2 hours of waiting, they haven't even started bathing our dogs, not even 1. The RM39 package is a total scam and this is why: 1) Staff did not call to confirm the extra charges as promised. They will charge as they please. 2) They could have told us to come back in the evening upon registration but they make us wait at the cafe for 2 hours, didn't bother to call us and update us the time. 3) Unfriendly groomer who is not passionate in her job. When I refused to pay and wanted to cancel the service, the Chinese groomer kicked my dog!!! 4) Groomer lied about explaining the charges to my hubby. The only conversation that they had was her instructing my hubby to bring our huskies away from the grooming room because according to her, chow chow do not like other dogs. 5) Management will continue ignore all negative review and no action will be taken. I believe Petsmore's marketing wanted to create awareness to bring in more customers and also to upsell their service/product by offering the RM39 grooming package. As I've mentioned to the counter girls upon registration, I don't mind signing up for membership and bringing my dogs back for fur trim as long as the service is good. Sadly, the campaign is successful but customer experience is so horrible that I will not step in to any petsmore outlet or recommend them to anyone.