Pusat Servis Perodua Pantai Bharu
3.9/5
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based on 8 reviews
Contact Pusat Servis Perodua Pantai Bharu
| Address : | Bangunan Pantai Bharu Batu, 1, Jalan Meru, Kawasan 17, 41050 Klang, Selangor, Malaysia |
| Phone : | π +977 |
| Website : | http://www.pantaibharu.com/ |
| Categories : | |
| City : | SELANGOR |
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Sapp Lee on Google
β β β β β Not bad... went there for my first service... took 2 hours... one good thing is the staff actually help and guide you... they won't treat you like invisible people...
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Alex Lee Hong Sin on Google
β β β β β Counter service advisor poor response and arrogant just to check why got smell coming from outside the car cannot come back next time, today only service car. Waste of my time. She didn't even ask me to go with her to check the car before service. Terrible, l get better service from Proton service centre.
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Elena Fang on Google
β β β β β I went to service my first 1000km here. I was briefed that my first service is free and no need to pay for any parts, for inspection. But ended up the cashier who attended to me ask me to pay 64.20 for the service. Here's some snipshot of our conversation:
Me:why I have to pay? What are the parts to change? Is it worn out or damage?
She: it was requested by HQ for customer to pay for this parts. If you do not want to pay for this, you will have to pay for it on your next service.
Me: is it compulsory? Is this items needed by the car?
She: yes it is Compulsory.
Me: if it's compulsory then why was the car not equipped with the items before it was given to customer? This is very unethical since you said the parts are needed by the car.
She: this I don't know.. You can complain to HQ.
I have no choice but to pay for the bill. I then lodged a complain to HQ, and it said I was paying for accessories and it is optional. I told HQ I was not given a choice but was asked to pay.
Dear all perodua users, please do not get cheated/manipulated by this service centre. It is totally unacceptable of this unethical behavior.
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Marshall XZN on Google
β β β β β I would like to said that staff did not perform sanitize job as the perodua stated. The 1st time I come here and saw a very different from the other service centre. The other service centre will do the sanitization before and after service your car and do nano mist after service. This is why I'm not understand that we have sanitization practice for almost 2 years. Other than that, basic sanitization is a must for every service. Counter service is good on fast and I can't listen properly, I have to grade Need To Improve for this service centre.
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Kanagaraj Raj on Google
β β β β β Well, basically my 4th time since I bought my car I have been coming to this service centre this time had a problem with my disc brake. They mention for disc brake warranty claim procedure is 1st skim both pair if the issue persists 2nd time skim and 3rd time only change the disc completely(eventhough it kinda hassle) they mention this is a procedure ,overall service over here is good very cosy light refreshment ?
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norahanim mohd jais on Google
β β β β β Good service and very helpfull
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Tiu Chuan Yew on Google
β β β β β Put car there and back home. Got a call saying brake pad needed to change ady, but my car just done replacing brake pad on last service. The girl ask "u tukar sendiri dekat luar ke?" I said I done it at Perodua Service Center. She said "macam tu tak ape la"... When take car I ask what's the problem with the brake pad ya? She say "brake pad? Brake pad ok je, takde masalah." Then I ask but just now got people call me saying the brake pad needed to change ady. She act like don't know saying "takde la, u ade kereta lain kat sini ke?" ....??
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Ferdaus Ahmad Zaki on Google
β β β β β Due to the continuous pandemic, they only accepted booking appointments so no walk-in. It is advisable for owners of Perodua cars to use the U-first app for new booking.
Although the overall service is friendly, it would seem they are still lacking of frontline counter personnel. Knowing the information of customers already available through their booking system, they should have prepared to open more counter to handle more customers during registration. It took around 15 to 30 minutes for waiting in turn when coming in for service registration.
General service took 2 to 3 hours to complete. Major service is expected to be longer. As the counter is only manned with one person, she had to handle new registration and payment at the same time making customer waiting addition 30 minutes just for payment settlement.
The management should look into having dedicated registration and payment counter is handled with adequate personnel. Otherwise the customer is made to wait for nothing.
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