Swiss Garden Hotel Kuala Lumpur - 55100 Kuala Lumpur
4.2/5
★
based on 8 reviews
Contact Swiss Garden Hotel Kuala Lumpur
| Address : | 117, Jln Pudu, Bukit Bintang, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia |
| Phone : | 📞 + |
| Website : | https://www.swissgarden.com/kuala-lumpur/ |
| Categories : | |
| Description : | Modern suites in an upscale, high-rise hotel with 3 restaurants, 2 bars, a spa & an infinity pool. |
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Sivaram Chowdary Paladugu on Google
★ ★ ★ ★ ★ Booked from GOibibo.
Just loved the hotel. The washrooms were pretty good. 24/7 Hot water. Food was not as expected. We just loved it. But exactly by 10.30Am they will close brakefast even if I were eating. Worth every penny.
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Lai Yin Lee on Google
★ ★ ★ ★ ★ Room size is great but room facilities are poor - linens are dirty, bath water pressure is weak, drainage is poor causing flooding at bath area and toilet bowl water turned brown during flushing. Service at breakfast and Reception is great though. The worst is the carpark, narrow and cars parking haphazardly, making it difficult for big cars to manoeuvre in and out.
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Lilian N on Google
★ ★ ★ ★ ★ The hotel itself has a visually nice appearance, including the foyer and the rooms. However, I have an issue with cleaniness, the management style and staff attitudes. When I first entered the room, I could smell the bathroom sewage, I looked down and it was moldy at the bottom of the sink. Attached is a picture of the 'clean' cup in the bathroom we were given. Secondly, the heater does not work, there is only an air-conditioned option. The biggest thing I am upset about is how I had booked a 'deluxe room' via Agoda with the request of a 'king bed' for my partner and I but instead were given twin beds. I had bought it up and the staff and manager said it was not their problem and it was Agoda's. They did not offer any compensation and weren't very apologetic. The bed moved at night so there was a massive gap in between us and my arm and head would slip in.. worse sleep.
On our second night, we decided to eat at the 'garden terrace' restaurant. Our chicken was undercooked.. We literally had to ask for it to be cooked again.
Thirdly, our neighbours were extremely noisy, we had someone ring out doorbell at 11:45PM, mistaking it for the wrong room. Walls are definitely not soundproof here.
The gym and pool are nice, nothing wrong with them and breakfast options were plentiful. Machine coffee is okay standard but nothing delicious.
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Stan Choo on Google
★ ★ ★ ★ ★ Hotel room is just average. Bed is a bit soft. Should provide extra towels. Biggest set back is the "Once a day at 6pm only the delivery of outside food to the room" and lack of information how to check out on the final day of quarantine. Reception was unsure of the procedure! Otherwise, easily survive the 5 days quarantine in this hotel.
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Arina on Google
★ ★ ★ ★ ★ Affordable hotel with its location nearby with everything around especially at Bukit Bintang area. The room was spacious too, and clean enough. The staff was also very friendly when I asked about changing to another room. One thing I was uncomfortable about the smell of the room itself, it's true that the building is so luxurious from the outside but the inside like not well maintained.
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Irtiza Arain on Google
★ ★ ★ ★ ★ We stayed here as part of quarantine. I have to commend the food staff as they were very nice and very accommodating. They did what they could to make this process as easy. We were here for 7 days and they went by easily than we had anticipated. Everyone in the support staff was very courteous. Food choices had plenty of options to choose from and also they added room service menu. They gave us a microwave as well so heating food was not an issue. Thank you Swiss Garden Team for making this visit very comfortable.
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Dr. Tan Wai Hong on Google
★ ★ ★ ★ ★ I usually do not give 1-star rating unless I experienced something grievous. Overall, unbelievably horrible customer service. It says on Agoda that I can check in at 2PM. I arrived at around 2:50PM and was told that my room with a king-size bed is not yet ready and asked me if I am willing to stay in a room with two single beds instead. I declined the offer since that is different from what I booked. They said I will need to wait until 3:30PM to go in my desired room as it is still being cleaned, and promised to signal me once the room is ready. Unfortunately, I needed to prompt the customer service at 3:45PM to let them know that I am still waiting and they reluctantly provided me with my room key. Finally, I went in the room at around 4PM to find the floor being very wet and slippery. The story does not end here though. After resting for some time in the room, another guest came into my room! How secured is this hotel when others can simply enter your room? I told the other guest that I just checked in, and they went down to ask the counter. I called the customer service for several times for clarification on who the room actually belongs to, and whether or not I can stay safely in the room without having to worry about someone barging into the room. After that, the hotel manager did personally come to apologize, as an opportune turn of event.
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Alis Nerindo on Google
★ ★ ★ ★ ★ Worst experience. 09.00am: A receptionist called my friend saying that his PCR test result was negative, and my friend was told to checkout from the hotel at 10.00am. 10.00am: I was in front of the hotel waiting for my friend. Three calls to receptionist and all the answers were the same, "just wait for awhile". The 4th, 5th, and 6th calls were not picked up by the receptionist. I asked the receptionist at the front of the hotel and he did not give any assistance. "Just wait", referring to his statement. So, I waited 4 hours for nothing! Again, four hours. The service is very poor, I won't recommend it for quarantine.
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