Tivolli Design (M) Sdn. Bhd.

Good product quality, the cabinet is sturdy and finishing is fine with the installer doing a good job and paid attention on all details. Well done! I’m happy with Ms Joyce excellent service, quick response on the proposed draft, well committed & she came to measure on a weekend and give constructive suggestions. Also prompt to respond to our queries and feedback. We will be happy to recommend this seller to our friends and family.

Had been dealing with Kelvin CJ, a nice and great guy that is very easy to communicate the dealt with. We have acquired cabinet and altar last year and kitchen cabinet and a table top this year. Both projects were completed professionally, nice quality, responsible engagement on time and with great value. I would highly recommend anyone to look for Kelvin CJ from Tivolli Design should they need any ideas for cabinets for your house or office, you won't be disappointed.

I am so happy with outcome of wardrobe by Tivolli Design. My family members and many friends liked it too. To Calvin the sales director, thank you for entertaining my Qs after office hour. I had rightly listened to your advice. Thank you so much! To more business in future.

Smooth and pleasant experience with Joyce who helped with the measurement, design and end to end consulting. The installation was smooth as well, as per originally agreed date and done by very experienced installers. Everything was done professionally and we are satisfied customers. Highly recommended.

Overall very happy and satisfied with service provided. Roy understood the assignment and delivered based on my expectations. Received 2 3D designs and he came up with exactly what I had in mind. Materials used are of good quality and easy to clean. Made my dream home office a reality. See the photos as proof of excellent work.

Seamless experience when you deal with Tivolli Design. Joyce Teo assigned and handle my requirements. She is very experienced and dedicated sales personal when she provided the services from A - Z. In conclusion, you know what you spend, understand what you purchase according to your requirements.

Tivolli Design team is very professional and they assisted me in each and every step of purchasing. They're very detailed in understanding their customer and will do their best to meet all the requirements. ​ I am very happy to have picked Tivolli Design to work on my wardrobe, TV, kitchen & shoes cabinet. My kitchen planner Ms. Connie Lee has been excellent and she supervised everything from the beginning to the end with full 100% commitment.

Disorganized. Unprofessional. Poor Workmanship. Unresponsive. Insufficient resources to deliver after-sales services. No one-stop service and no peace of mind. You are forced to get involved. Long story. But worth your 10 minutes reading on my actual experience with Tivolli. Get to know Tivolli from their Facebook page, everything looks attractive. Engaged with Sales, happy with how they conduct themselves and provide professional design consultations. Plus, they mentioned the use of local workers with good workmanship. Payment terms 50% to conduct drawing preparations, balance 50% to be paid in full before they start work. Normally I wouldn’t agree with such payment terms, but they have given me much confidence that I can trust them. Signed up carpentry for kitchen, living room, master room, medium room, and small room. Full payment made, nightmare started. 31st March. Installer team came and gone in 3 ~ 4 days. To my horror, the workmanship is bad, really bad. They slap messy silicones and unmatching colour putties wherever there are gaps to fill. Misaligned pieces. Dents and scratches are found all over the place of the carpentry. Plus, they have damaged my wall during installation. At this point, the let downs by Tivolli is really upsetting. I felt betrayed by Tivolli by trusting them with 100% payment before start of work. Good workmanship by local workers? Evidently no. They then have me to arrange with their defect teams to sort out the issues, and asked me to point out the problems. You will think why Tivolli do not have a quality mindset within themselves and need to tell them what’s wrong. I got myself reflective stickers, and start to place them on defective areas. It is now the 7th week since I engaged with their defect teams, but as of 24th May, it has still not been completed. What's worse, is they create new defects from rectification works; Then again, they create newer defects from the prior rectification of the prior defects. Truly heart wrenching to see what are they doing to my TV cabinet and kitchen cabinet. What’s interesting, was by chance on 8th May, I bumped into Tivolli’s founder/boss cycling at Quayside Mall lakeside, Kota Kemuning. I recognized him because of the shirt he is wearing, showcasing Tivolli’s trademark. With due respect, I was hesitant at first to disturb his weekends, but I managed to talk to him. Pleasant exchange of words, and he asked me about some details. Me and my wife were sort of in disbelief with such coincidence and was optimistic things will better. But nope, I do not get any good responses from Tivolli. And to make things worse, I was promised 2 rectification sessions on the week after, and they did not turn up for both sessions, without notice. Empty promises. If the founder/boss also cannot help you already, basically there shouldn’t be any more expectations for this bad company. It is evident that Tivolli has failed at so many levels. I have expressed my distress to both their customer service and sales representative for me to move in my new house within schedule, and there are still many things to be done after Tivolli has completed their job. I have asked Tivolli multiple times when rectification can be completed. They chose to skip my question. I truly have no more energy to change circumstances anymore. Since the past 7 weeks, I have done so much from my end as a customer to provide detailed feedbacks to both their customer service and sales representative, but they are not able to make good use of the info provided and not able to provide a solid solution. An expensive lesson I have learned via the hard way which I hope will be able to provide some insights for the public from my honest review. And after all these ordeals, as a normal human being, you would have expected some form of apologies or compensation or something to put of the fire by an upset customer. That’s not the case.