Turkish Airlines
4.4/5
★
based on 8 reviews
Contact Turkish Airlines
| Address : | 1 Jalan Pinang, Menara Prestige 20, 3, Kuala Lumpur, 50450 Kuala Lumpur, Malaysia |
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| Phone : | 📞 +899 | ||||||||||||||
| Website : | http://www.turkishairlines.com/ | ||||||||||||||
| Opening hours : |
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| City : | KUALA LUMPUR |
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Dnash Wahid on Google
★ ★ ★ ★ ★ I'm actually being generous by giving them a 1 star. From my experience, they are so unprofessional and the last thing they care about is customer experience. Do not recommend at all.
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Levent Bekan on Google
★ ★ ★ ★ ★ Turkish Airlines Sales Office in Menara Prestige Building is very helpful. Either on the phone or via e-mail they always showed professional support to me which I want to say thank you for. Terima Kasih for your kind help.
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Richmond Ho on Google
★ ★ ★ ★ ★ Friendly and efficient service. Come by grab is better.
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David Vicary on Google
★ ★ ★ ★ ★ Very efficient and courteous service to convert our outstanding tickets to travel vouchers. Response on same day and vouchers issued within three working days
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abdul waheed aman on Google
★ ★ ★ ★ ★ The staff is really rude, even they don't reply to phone calls and emails. The office is already closed, just wasting customer's time.
Worst attitude
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Jee on Google
★ ★ ★ ★ ★ Lobby receptionist said that the KL office has been closed since last year. Phone line still works but goes unanswered and no information whatsoever about this office closure. Wasted time travelling all the way here.
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M.Hamza Arslan on Google
★ ★ ★ ★ ★ Turkish Airlines office within Menara Prestige building which has reassuring health checks upon entry. ✨?? the office is also spacious and welcoming
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Abod Sinan on Google
★ ★ ★ ★ ★ TLDR: rude and non-helpful customer service, and they have an absurd policy that you need to present the credit card you paid with online before the flight (which is not possible in many cases)
I tried booking a flight for my sister and parents using Turkish airlines. After paying with credit card, they told me that i need to bring the card along with me for the flight, but I couldn't do that, because i was not a passenger in the flight.
I called customer service and explained what happened, asked them if i can pay another way, or if i can pay with a different card. They were very rude, didn't give me any alternative. They just told me "that's your problem" and hung up the phone on me.
I tried emailing customer service, explained that i can't bring my credit card to the flight, because I'm not a passenger. They just dismissed me and told me that that's their policy, which is absolutely ridiculous, i have never had to show the PHYSICAL credit card after making a payment before.
In the end, i had to cancel the booking, because they wouldn't let my sister and parents in their flight without my credit card. So i basically lost ~300$ (which is the majority of the ticket, even though I cancelled around 2 hours after booking) and had to go through so much stress dealing with their rude customer support.
Worst experience in my life, and the worst airlines ever.
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