Victoria's Secret
3.3/5
★
based on 8 reviews
Contact Victoria's Secret
| Address : | MID VALLEY MEGAMALL, 059-062, Lingkaran Syed Putra, MIDVALLEY CITY, 59200 Kuala Lumpur, Malaysia |
| Phone : | 📞 +8 |
| Website : | https://victoriassecret.my/ |
| Categories : | |
| City : | KUALA LUMPUR |
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Raja Nurfarhin on Google
★ ★ ★ ★ ★ Bad service ??. I came to purchase First Love perfume just now. But no one approach I , they only talking to each other ?. So I guess they think I wont buy huhu. So I better go. Very double standard. Mampu gelak je la ?
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Seetha Isabelle on Google
★ ★ ★ ★ ★ Bad service! Usually get greeted or approached for help, but staff were just lingering around and staring at us but not doing anything. They were more focused on talking to each other rather than focusing on their customers.
*10 months later- still the same.
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Kim Miko on Google
★ ★ ★ ★ ★ EXTREMELY RUDE EMPLOYEE working at the MV outlet. Don't get me wrong I love VS and have bought many bras from them in the past, both locally and overseas. However today, I went in to test some of the perfumes and was attended by one lady.
So I asked the employee if I could test the perfume on myself and wear it for the day to see if I enjoyed the scent. After trying it on, she just stopped answering any questions I had about their perfume products and was just leaning against the rack blatantly ignoring me even though I was asking her questions right in front of her (the store was not even full at all), and her previously 'friendly' manner just turned b*tchy, for lack of a better word.
Sorry but this was just extremely poor customer service because I'm she assumed I was not interested in making a purchase. This incident just put me off from even browsing through the store and I just decided to order the perfume online.
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Chenyin Zhang on Google
★ ★ ★ ★ ★ First time I've been to a Victoria secret, or any lingerie shop for that matter, got questioned repeated for my choice of bra size.
Despite repeating that I wear a certain size for previous VS bras, I'm told I MUST be resized by a VS staff as long as my last purchase is more than 6 months ago and that I MUST be sized by their fitting bra. All I wanted was try on ONE bra. Only after asking several times if they do not allow trying on prior to bra fitting only then the SA let me go to the fitting room. And at the fitting room again I was questioned cos I'm not supposed to know my own bra size better than them. In which case, why am I measured as a different size from the VS bra I'm wearing right now, which fits perfectly. So I took 2 sizes to try and doesn't want to go through their bra fitting session. Then the smart SA asked "if you're so sure of your size why are you taking 2 sizes". To which I replied that not bras fit EXACTLY the same. I wanted to try on a strapless bra and sometimes I want them to fit tighter, sometimes tighter works but sometimes it doesn't necessary get me the right shape so I took 2 sizes to try. And she replied confidently almost mockingly that all VS bras fit the same cause she wears the same size for all.
If VS bras all fits EXACTLY the same, please close this shop cause you can just run the business online. Most unpleasant experience I've had at any VS or any lingerie shop for that matter. Never buying anything here ever.
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JJ Ng on Google
★ ★ ★ ★ ★ I don’t know what is wrong but all the staff VS hiring they like to stand at front door and chit chat , gathering talk so loud and laugh like in coffee shop . Genting outlet and today is mid valley . I think I put a full stop here no more walk in VS anymore . Today in Mid Valley they not even say welcome but they remind me which way to exit , I feel like they chasing me out . The big and beautiful shop cannot help with a rude , arrogant staff like this . I cannot believe an international brand can having staff like this .. your staff really chasing customers out OMG .. ????? Very terrible experience..
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Rowena Francis on Google
★ ★ ★ ★ ★ Customer service needs to be improved. My friend and I walked into VS to test some perfumes, but the shop assistant was unfriendly from the start. She just stood there without attending to us, but coolly went on to attend to another customer. What was worse, while she was attending to that customer, she was staring at us like we were going to steal something. It was not a pleasant shopping experience thus my friend did not have the heart to get the perfume. VS, please improve customer service. Thank you.
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Goh ann on Google
★ ★ ★ ★ ★ I went to shop for lingerie on 1st Jan, Fifi was the one that attended me. She was very professional and was able to recommend the bras that were perfectly fitted to me. Overall was a great shopping experience.
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Prriyankka Ratna on Google
★ ★ ★ ★ ★ Went to mid valley VS outlet yesterday, no one attended or assisted me. I called a staff(tall transgender) to ask for my bra size, she just said no this one don’t have that size and she just walked away. I myself choose a suitable size and walked to fitting room. After trial she saw me walking out and just said ‘No’ (asking if I’m not taking the bra) . I said this fits me I’ll take this. Maybe she assumed I won’t buy and so she didn’t bother to assist me. I wasn’t happy with the service. Never going to midvalley outlet ever again!
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