Yamaha Music (Malaysia) Sdn. Bhd.

Excellent... the friendly staff and quality service... ive got my set in very good condition

Poor after sales service, very disappointed with great Yamaha products but pooooor... service

Very bad sales service. I wanted to buy an electric guitar and called to check if the model is available but whoever the lady in the sales team said she is going for a meeting and will call be back but not bothered to call back. Will never buy from here

Very very bad service. Not professional at all. Went to Yamaha (HQ) today at 3.40pm, 27 August 2021 to look for an electone or keyboard dgx 660 Two staffs were there at the showroom. The man was too busy showing off skills at the keyboard dgx 660. I am not sure he is hired to attend /serve customer or to enjoy his own playing. Well, the other not so well verse lady was let to serve me. She is kind of soft spoken. She could barely answer my question. Temporary staff maybe? I don't know. She didn't even know the predecessor model. Not even able to provide the most basic recommendation. For eg :I asked her, which is the most advanced model of stagea? (i am not talking about what was displayed there) rather i want to get the advance model. You know what she answered. She pointed at the only displayed model there and said that's student model (ie meaning basic) when obviously that isn't..2 expressions pedals, 15 registration setting. Come on. Not student electone. Then she couldn't answer the price etc. Well, she regularly refer to the guy who was so busy playing at the dgx 660. Too busy until despite he knows where thr price list is he cant take his hands off the dgx 660 and help to retrieve it. Just pointing from his seat to the lady. That's okay..Fine.then we then walked over to dgx 660..(only 1 show unit there) I mean, a customer is in front of u showing interest at the digital piano , u as a staff shouldn't u just get up and let us have a view on the keyboard.despite us signalling hoping we can come closer to the keyboard to have a closer look, Let us try etc..explain to us. Well he is so so so so so overly enthusiastic with playing the keyboard thinking his playing sound so good. Not even giving us a chance to try. Seriously i don't find that attractive. In fact that's so so rude. he is displaying a rude attitude. And i guarantee u, i certainly not going to buy from hq. Imagine their after sales service. We came all the way to buy an instrument. And that's the treatment from your staffs. I guess they are well pampered there. Became complacent.. Not even deserve a 1 star rating. I sincerely hope the Higher Management will take note of this.

Terrible service. My piano has issue need to be repair. But need 3 months to make appointment and feedback was terrible slow (need you to follow up). I already fixed by myself before they call me do I confirm to CHECK the issue. By this slow feedback, I can't imagine if I do need repair by them will cost how much time & money within.

On 13/12/21 I did send message on Whatsapp today Mr BC Ong for my cvp305 needs servicing! I wait for answer for more than one month till today l put up this post! Hopefully, some one can help !

Sales staff attitude is very sick and arrogant. Looking his watch and phone don’t want to talk to us (from Yamaha Music ss6)

Great place to look for musical instruments. Free parking too. The staff can give great explanation especially for newbies. Great products too.