YTL Travel Centre - 55100 Kuala Lumpur
1.8/5
★
based on 8 reviews
Contact YTL Travel Centre
| Address : | Yeoh Tiong Lay Plaza, 55, Bukit Bintang St, Bukit Bintang, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia |
| Phone : | 📞 +78 |
| Website : | http://www.ytlhotels.com/ |
| Categories : |
|
J
|
Jane Teh on Google
★ ★ ★ ★ ★ Unable to reach them throughout MCO 2.0 thru all the provided contacts. How can we contact them to change the reservation date????
|
|
D
|
D Wind on Google
★ ★ ★ ★ ★ The most useless call centre in the world. Called them on 05/02/2021 to change my reservation. Was put on hold for 3 hours and still no answer. Please close down your call centre.
|
|
F
|
Farrell TAYNE on Google
★ ★ ★ ★ ★ agree, no1 ever picks up the call.
ridiculous!
|
|
i
|
i m on Google
★ ★ ★ ★ ★ I don't see the point of having a number that drops the call by saying all agents are busy.. Says alot about the company.
|
|
J
|
Julia Frei on Google
★ ★ ★ ★ ★ Absolutely outrageously bad experience!! I made a booking and had to pay for it in full in advance. The night before my intended check-in, I was informed by email that my booking had been cancelled (for no apparent reason). Now the Travel Centre is refusing to issue a refund! No one has responded to my emails for 10 days, and the agents at the call centre keep saying that management will call me back - no one does!
|
|
W
|
William Downing on Google
★ ★ ★ ★ ★ I have made a fully funded trip at a 5 star resort that I cannot make because of covid 19 travel restrictions in Malaysia. I have made many calls and sent emails to YTL to confirm my booking will be honored.
I have tried many times to call the resort but no one picks up and there is no message service.
No confirmation yet.
|
|
E
|
Eng_Khim Ng on Google
★ ★ ★ ★ ★ I can understand that due to recent lifting of travel restrictions, the booking centre is expecting high volume of calls on daily basis . But this is not a good excuse of not responding to emails and FB Messenger over a period of 4days. Those accumulated Credit Vouchers from previous cancelled bookings have failed to be utilised even after close to 2years. It is only right that the resort allows full refund if they are unable to cope with rising reservations instead of asking the Customer to hold on to it for another 1year
|
|
A
|
Ainina Azizan on Google
★ ★ ★ ★ ★ Poor service from the call center. No one really answers the phone. Replies thru email took days and its not helpful to deal on my upcoming booking.
Anyway once they answered the phone they are helpful ??
Despite of these their hospitality definitely is superb, my family had a great stay ✨
|
Write some of your reviews for the company YTL Travel Centre
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Travel agency,
Nearby places YTL Travel Centre
