Brain Mind Specialist Clinic
2.6/5
★
based on 8 reviews
Contact Brain Mind Specialist Clinic
| Address : | C-11-03 (3rd Floor 3 Two Square, Jalan 19/1, 46300 Petaling Jaya, Selangor, Malaysia |
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| Phone : | 📞 +799 | ||||||||||||||
| Opening hours : |
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| City : | SELANGOR |
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Rich Nick on Google
★ ★ ★ ★ ★ Receptionist busybody aunties are TERRIBLE and IMPOLITE! They 90% talking nonsense, 10% work. Please do appointment with doctor, I have been waiting for 2hours.
Doctor I will review later, haven't seen yet.
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Phiphi Phiphi on Google
★ ★ ★ ★ ★ The reception there very rule and bad service.. they talk to us not friendly and like don't want to served.. We come want to help and we will paid back money. Today me and my husband go there they said no appointments can't see doctor. They don't want to see us and connect with us..Woman wearing glasses she talk to the phone and don't want to see or talk to me..very action.. I stay there so long and focused her but she didn't look at me .I come for see doctor not for them. I stay there so long then after she said only one words -IC..because we think she talk at phone after she ask IC and talk no IC how can register?.. After this she said today can't with attitude very bad. My husband want to appointments but I see they not respect and very unprofessional then I go back. Very angry and disappointed for reception there.
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sookiedayo on Google
★ ★ ★ ★ ★ One of the more decent consultant psychiatrists you can find in PJ, but also one of the worse places with rude front desk/reception/nurse people. The doctor is okay, dont get me wrong, medicine allocation has been okay as well so far.
But I've gotten the wrong prescription, gave the wrong appointment card, and even told off just because i was giving suggestions (very very nicely). All these is because of the front desk people.
I'm only there to see the doctor, but seeing 4 women at the reception desk can be really frustrating sometimes. And this is even worse when it's a place that's supposed to be mental health-friendly.
I just wish that part alone can be improved.
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Paul Lim on Google
★ ★ ★ ★ ★ Extremely rude and bad service from the reception staff. I wanted to cancel an appointment during MCO and the staff told me I can't cancel even though we have to travel more than 10KM. She said that it is ok to travel more than 10km but I checked the official MCO operating procedures which said you definitely cannot. So I could have been fined or imprisoned if I had followed her advice.
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vivien chew on Google
★ ★ ★ ★ ★ Clinic Receptionist very unhelpful and arrogant at PJ section.
Just a phone call to make appointment or enquiry atleast u need to redial more then 5 times only they will pick up your call or sometimes ur call just ended by them.
When My friend recommended Dr yen to me. He said i have to bare
with the receptionist attitude, because they have no ethic of work.
I fully agreed with my friends comments after few visit to the clinic.
The receptionist have no sympathetic.
Doctor is great but not the frontliner.
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ivy lee on Google
★ ★ ★ ★ ★ Absolutely terrible service and world class level of overbooking. Was referred to this clinic and made an appointment at 9.15am. Reached at 9.00am but was told that there was 11 people ahead of me and had to wait (The clinic opens at 8.00am). Waited till 2.50pm only to finally reach our turn and to only had a 10min session with the doctor (Dr Yen). I mean what is the purpose of having an appointment when patients are required to wait hours past their scheduled appointment time.
It is a mental health clinic yet patients are left to suffer and wait extremely long hours and not to mention their EXTREMELY RUDE and unfriendly front desk staffs (typical morning market aunties rather than trained professionals). I sincerely believe that after visiting this mental health clinic patients will leave with worst or severe cases of anxiety/mental health issue.
They really need to learn how to manage their bookings and prevent any overbookings. Would definitely not recommend to anyone at all.
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Steven Chia on Google
★ ★ ★ ★ ★ doctor is good, they explain to you nicely and gice suggestions to treatment, but the management is poor, i made an appointment at 8am, the clinic is open at 8am, so i though i will be the first , but when i reached, there's already 3 customer and first come first serve, which is already 9.30am when its my turn. THEN whats the point for making appointments?
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Nelson Chan Channel on Google
★ ★ ★ ★ ★ Reception is very unhelpful, not efficient, and rude.
Call to make appointment, fix a timing, but still need to wait while arrive. They never understand how difficult it is to drag a mental patient to the clinic, and let them sit and wait in the clinic.
The lady is really too old to work, asking for simple details like phone number, she ask repeatedly for more than 4times. It is until the point that it makes people get annoyed and angry.
Updates: waited for nearly 2 hours, mentioned that theres 2 person in front of me. What’s the purpose of making an appointment? The receptionist is making normal person become abnormal, cause of their service.
I understand that is she is elderly, but this is a sign that she is not suitable for a clinic reception job.
Overall very very bad experience.
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