DoubleTree by Hilton Hotel Kuala Lumpur - 50400 Kuala Lumpur
4.4/5
★
based on 8 reviews
Contact DoubleTree by Hilton Hotel Kuala Lumpur
| Address : | The Intermark, 348, Jln Tun Razak, Kampung Datuk Keramat, 50400 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia |
| Phone : | 📞 +777 |
| Website : | https://www.hilton.com/en/hotels/kuldtdi-doubletree-kuala-lumpur/%3FSEO_id%3DGMB-APAC-DI-KULDTDI |
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| Description : | Polished quarters in a high-end hotel with dining & an outdoor pool, plus a free area shuttle. |
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Salina NoorAzmi on Google
★ ★ ★ ★ ★ Good hotel but the front desk is a little bit arrogant. Only talk to you when needed and didn't even talk in sincere way. But the hostess in the executive lounge which is Juju is very nice. Very friendly. Love the service. Cocktails are still not available but we had wine and the food platter is really good. ?❤️
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Blaise on Google
★ ★ ★ ★ ★ Pros:
1. Room is spacious and clean with a nice city view.
2. Shower water pressure is strong.
3. Complimentary cookies were nice (must request when checking in).
4. Wide breakfast spread and seating area has quite a big capacity. They managed the breakfast crowd quite well by allowing us to reserve slots during check in.
5. Complimentary parking.
Cons:
1. Check in queue was long, took us about an hour but they did organize the queue well. Lobby was also a bit crowded during check in time.
2. During breakfast, our tables and food kept getting cleared when we were getting more food despite there being a "I'm Taken" sign on the table. The food weren't even touched yet so it doesn't even look like leftovers. That's so much food wastage as well as time wasted for us to go get our food again.
3. Lifts were full everytime it opened during check out time which is understandable especially with social distancing SOPs. However, all the lift doors were faulty and opened and closed multiple times at every floor.
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David Hacker on Google
★ ★ ★ ★ ★ Already one of my favorite Hilton properties i have visited. Staff is friendly and helpful with excellent english. As a Hilton Honors Member you get plenty of appreciation and usually a generous upgrade. The rooms are still nice- meaning the design holds up and cleanliness is not an issue. In terms of amenities there is plenty. The gym is maybe a little bit outdated, and the pool could be bigger, but it is sufficient and there are even some spa facilities. Standing out is the absolutely incredible breakfast with lots of options and great quality. Usually i would rate this 4 stars! But considering the price point and value against other places, it is just to good off a deal- even if this market.
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Janielle Chan on Google
★ ★ ★ ★ ★ Waiting time to check in is considered short although is festive peak season. The room is big and clean. Free parking with unlimited ticket waiver. Worth a stay. The hotel is linked to a mall called intermark mall, hence able to access to foods and shops. Overall a good experience of staying there.
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Nimalan Gunasekhar on Google
★ ★ ★ ★ ★ Pros:
1. Great location, 5 mins drive to centre of KL
2. Convenient parking
3. Seamless check in and out
4. Good Malay cuisine breakfast spread
5. Great service
Cons:
1. Bathroom was a bit small
2. Indian and Chinese breakfast spread was very limited, and taste wise not that good
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Syazwan Ismail on Google
★ ★ ★ ★ ★ The whole experience from check-in to check out really is impressive, The lobby seems to be small but the feel of being treated in the hotel was just awesome! Each staff gave the most friendly experience and made us feel welcome. Odelia the receptionist gave us a superb experience during check-in & explain very well on the Covid rules in the hotel. Azizi from the pool attendance really is friendly, he even made my kid laugh and gave them the excitement to play in the pool! Most of the concierge staff really made a good impression to me. Sadly I cant remember their names but all of them really is helpful!
Room Experience was awesome! I had my anniversary here and the reservation team goes all out and provide flower petals for us as decoration. Kudos to the Housekeeping team as well to be able to make the room as clean and neat as possible.
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Insyirah Ibrahim on Google
★ ★ ★ ★ ★ I accidentally left my gold ring. Realize after fee hours checkout, and I call the hotel. Receptionist told that she gonna check and call me back. Within 30minutes, i received call and good news that, i can take my ring at the receptionist. Everything is really smooth .staff really polite. Just my access card not work really well. Only one card can be use . And the escalator is not functioning. So need to use the lift to go to lobby. And the location is super busy .
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Esther Lee on Google
★ ★ ★ ★ ★ Really enjoyed my stay with my husband last weekend. The room was superb. It's really clean, spacious and comfortable. The bed was just perfect and it was really hard for us to leave the room once we've checked in cause it was too comfortable!
It's attached to a mall, so it's convenient to just head downstairs to buy food or stuff we need. There's plenty of food nearby that's a walking distance too.
Breakfast was a wide spread and service was too notch. Will definitely return for the amazing hospitality.
Thank you for never disappointing, Hilton.
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