East Marine Holidays Sdn Bhd
3.8/5
★
based on 8 reviews
Contact East Marine Holidays Sdn Bhd
| Address : | Diving Centre Sheraton Perdana, Jalan Dato Syed Omar, 07000 Langkawi, Kedah, Malaysia |
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| Phone : | 📞 +99 | ||||||||||||||
| Website : | http://www.eastmarine.com.my/en/ | ||||||||||||||
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| City : | Kedah |
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Simon Kembo on Google
★ ★ ★ ★ ★ They're very friendly staff and the experience is amazing, just wish it was longer.
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TLK22 on Google
★ ★ ★ ★ ★ Went to buy snorkeling equipement. Small choice but good quality.
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Benny S on Google
★ ★ ★ ★ ★ Zero customer service. Dive master and whole crew were not friendly. They never provide any information. They all looked like they didn’t want to work there. Felt like they just want your money and not provide and customer service. Never ever pick this company
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James Cosier on Google
★ ★ ★ ★ ★ What a wasted day...tour to dead reef, tiny snorkelling area packed with tourists, basic lunch provided and no real info provided - pretty disinterested staff actually, also was not possible to walk on the island. We spent our day trip just waiting to leave.
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Sellee Wee on Google
★ ★ ★ ★ ★ Had a great diving trip with fair price! And the divemaster, Haniff Ariffin is so friendly and he definitely makes your diving trip a pleasant one. Japanese Garden is a very beautiful dive site. And the 1 hour resting period gives you time to enjoy and chill at Pulau Payar!
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Ibrahim Al-Tamimy on Google
★ ★ ★ ★ ★ Went for a introductory dive and snorkeling at Pulau Payar. We went durink off-peak season so there weren't many people on the island, but it included plenty of fish and good visibility. East Marine looked after us very well.
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Jan Petersen on Google
★ ★ ★ ★ ★ I've been scuba diving for many years in various places in the world and I went to this dive centre because it was recommended in LP. Unfortunately it wasn't a great experience.
The first thing is that the visibility in Pulau Payar was extremely poor (2m max). I understand that this is really not the dive centre's fault, but I would have liked to be informed before booking the dives. They openly admitted that they knew beforehand that the conditions were poor during this week (we were told on our way there on the boat). I wouldn't have paid for diving in such conditions.
Leaving the visibility issue aside, their prices are higher compared to other operators in the island and to South East Asia in general. Unfortunately, this is not reflected in the quality of their service. These were some of the issues I found:
-Their equipment was visibly worn out and surprisingly there was no opportunity to try it on before the trip. All was loaded on the boats based on estimated sizes.
-There was a constant feeling of improvisation and disinformation during the whole trip. There was also not much water to drink and the included meal was frankly small.
-Waiting times between transfers were quite long (+1h) The negative highlight was the boat to the island were we did the dives. It's a big, closed boat and the air conditioning broke down on our way back. The heat inside was pretty intense and people were cramming near the doors for some fresh air. The trip is about an hour long.
Guides and staff were friendly, but sorry, I can't recommend this operator.
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M Yani Zakaria on Google
★ ★ ★ ★ ★ Experienced dive masters & instructors. Complete facilities & customised dive boats. This is one 5 star SSI dive centres which is located in Langkawi's Yacht Club.
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