Hatten Place Melaka

A very nice and new hotel as they started their operations since 1 year ago. The staff are friendly and helpful.. The room is comfortable and clean.. The cons are limited lifts to get to the lobby at 12 floors, during the check out time, everyone was lining up at the 2 lifts to get to the carpark. The breakfast is provided but then there are lots of improvement for the taste. Normal breakfast but not really delicious.. Hope they will improve as this is really a good hotel..

The car park is a bit dizzy to go up as there is no break to go up 6 floors. Hot water wasn't very hot. Staff services were top notch tho. Fantastic location and prices. Very comfortable and love their "pillow menu"! It's something for you to choose your pillow preference.

Very disappointed from the moment I step in into this hotel till I checked out n leave. On 3Oct20 (Sat) – approx. 2pm reached hotel n tried to check in (I understood that official check in time is 3pm). I was told the adjoining (connected) rooms (I booked 2 rooms) are not ready n I can collect the cards at 3pm. Hence, I left my bags at concierge n left for shopping at Mahkota Parade. I came back at approx. 5pm and 2 cards were given – Room 1655 and RM1657 (I assumed that odd numbers are on 1 side hence would have been an adjoining rooms and left the lobby). Upon reaching the rooms, found that Room 1658 in between and our rooms were not an adjoining rooms. I went down to Lobby to seek clarification and the staff said no adjoining rooms available at that moment and upon checking told me that they can arrange Room 1259 n Room 1260 and will need at least another 2hrs (i.e. I can collect my cards by 7pm). I requested the staff to assist the bags transfer from Room 1655 to Room 1259 as I’ll be going out for sightseeing and dinner and to return approx. 9pm only. As my family wanted to freshen up before leaving the Room 1655, no towels found in both bathrooms n totally empty (I’m not sure what is so call time needed to prepare the rooms – when I was told at 2pm earlier???). Anyway, I left the room. As I came back approx. 11pm and collected the new room keys, finally got the adjoining rooms but to find that no towels in both the bathrooms. Called room service at 11pm for towels and was delivered approx. 1145pm, that also only the bath towels and no other smaller towels. At 12.30am, another 4 medium towels were delivered. Room 1259, the light next to the bed was not functional as the wire to the switch was found broken (photo attached). The water flow in the basin was very bad and easily about to flow over (photo attached). The ceiling (reading) lights above the bed in room 1259 was very dim while in room 1260 was extremely bright – I can’t find any dimmer to control the lights (only turn on and off). Now coming to the elevator issue, due to MCO SOP, it was recommended to have only like 4~5 people each time to enter the elevator (within a family, in some occasions to have more). There were 6 elevators and the switches were to control one at any one time. As 1 elevator being used, the buttons cannot be operated until it closes and leave the floor. Then to press the switch to trigger next available elevator. In this way of elevator function, there were like 20 people waiting over like 20mins to get their turn at lobby level and even worst at different level as the elevator coming always full and unable to get in. The elevator function mode needs to be changed to a condition like the one in the malls. It took me 35mins from my room to the carpark (2x use of elevator) and 25mins from lobby to my room (1x use of elevator). At 12 midnight, as I need to go up to my level, none of the elevator would function and I had to get the staff from front desk to assist me to enable the elevator to work (not sure of the real issue of the malfunction). I visited the pool (did not use it) and found the SOP limit was like 50 but I can say the crowd was like easily close to 100 people. I noticed many not wearing proper swimwear and many were on their casual wear and inside the pool. The only area I can say outstanding and excellent service was the breakfast on 11th floor. The food spread was really good and tasty. The staffs service was fast in clearing the tables and refilling the food ensuring the guests don’t have to wait at any counters. Thumbs up to this group of staffs – Good Job. Scanning the guest for temperature and separating group of 5 and below to an area while group of 6 and above to another area was carried out very fast minimizing the waiting time to enter the buffet area. In conclusion, I may consider coming just for buffet breakfast but will never consider coming in to stay in this Hotel. I’m not sure if this hotel is truly

A nice hotel beside an almost empty mall. Limited to no dining options in the mall but it has a nice indoor playground for your kids. Breakfast spread was pretty limited in our 3 nights stay there. Some staffs could improve in being more attentive to the guests' needs

Room - Is as typical room as it is. Nothing much to complain or praise about. Some switch does not work. Bed is hard; good that I liked it. Toilet - This is where it gets messy. The restroom is not properly maintained. The bathing area is full of stain of water marks and it does not give a good feeling to travellers. Breakfast - It offers breakfast but the variety is not as many. Jam packed. Surrounding - It is attached with Element Mall; however the mall is pretty much dead. I am suppose due to the bad location or not close to any attraction.

Have stayed here for 3 times in 3 months and would highly recommend to travellers. Rooms are very comfortable. Hotel is very well decorated and design is very updated. Love the dining area on Level 12 which offer an excellent breakfast spread. Love the Superior Room with King Bed.

Nice and quiet place for resting, rooms are just nice for 2 and clean, I had a good sight of sea view - Straits of Malacca. Environment good for family, couples, working or travelling ppl. I had a great breakfast in early morning. Nice hotel staff handling guest in house at reception as well as restaurant. Quite a distance from hotel to nearby tourist spot, no walking distance but driving.

Nice hotel with nice staff. The room's design is beautiful but room size is too small for 2 people. It's squeezed and not enough space for you to move if you stay with partner, even the bathroom is very small for your use alone. The buffet breakfast selection and taste was okay. The location is good, nearby some restaurants and connecting to Element shopping mall.