HSBC Petaling Jaya

I am appaled as an HSBC customer across different markets. This is the worst premier customer experience I have ever had. They donot differentiate at all. Security guard is managing the people in line. I was even asked for money to print anf chop bank statement. One hell of a premier service it is! ?

Come here open online banking

#DebitCard got blocked by unknown people now do a new one at here.

their waiting time for service is ridiculous. 3 people waiting , and taking and hour to be served.

If there's ever a 'NIL' star experience, I will rate them NIL for their 'polite' and 'user friendly' service'. I've been using HSBC credit card service for close to 15 years ago (if not more). Recently, due to requirement of my new work place, I've decided to open a savings account with HSBC for salary purpose (I have the option to go for RHB or CIMB too). Due to MCO, I've browsed through the website and noticed that there is an option to open savings accounts online. To my excitement, I've filled up my personal details for opening account purposes. At the end of the process, I'm required either to activate the account at the self-service kiosk or to make an appointment at the Bank for verification purpose. I went to HSBC Petaling Jaya Branch for self-service kiosk service but it was not working. So I've decided to make an appointment as indicated in their website on Friday evening via the link provided. 2 working days later (Tuesday), I received an email indicating that they are unable to process my request (I just want to make appointment) and requested that I call their general line or visit their branches. So, I've decided to contact them at their customer service with the intention just to make an appointment to open savings account. Frustration begins: 1. I've explained the situation to the customer service and requested for branch phone number so that I could contact them for appointment. Unfortunately, their system don't have the specific branch's phone number and I was told to google (in which I already did before I contacted them), but only general line numbers are available. 2. The customer service was helpful by helping to identify which other branch is open and gave me the phone number in which I needed to remind that that's actually their general line number! 3. So, I've decided to visit the Petaling Jaya Branch. Upon arrival, greeted by the security guard and there's a lady there who dictate whether you can get a number for their service. When asked, I've explained that I needed to open a saving account for salary purpose. The lady insisted that I need to have an employment letter for opening savings account purposes. When I asked why can't I just open a saving account, what is wrong? She said and pointed at their glass door that the notice out there already indicated the kind of service they can perform during MCO. So I tried retrieving the relevant document on the spot but I couldn't. So I gave up and told the lady that since I can't retrieve the letter of employment, I will come by next time though I've applied online and just want to pop by for biometric purpose. This lady then in exclaimed that you should have told me that you have applied online! I was like, what's the difference? My intention is to open savings account. Then she insisted that its my problem for not telling her that I've submitted my application online and gave me a queue paper. Ok, my fault. 4. 3 customers including myself were waiting in the waiting area for their front desk service. While waiting, the same lady who manages the queue number came to check my number, and just took the paper away without informing and gave me another queue number paper and replaced a queue number (2 numbers ahead) without any further explanation. 5. Finally, sat down with the front desk service, gave them my IC and after a while, I was being asked for letter from employer that the opening of account is for salary deposit purpose. To my frustration, I replied that I've already applied online, I thought I'm suppose to just pop by for biometric purpose. Then she explained that the online form is meant for new customer whilst for me, I've already an existing customer of HSBC (for their credit card product), hence I can't do that online and due to MCO, I must present letter from employee to open an account. Conclusion: DISAPPOINTED (due to word limits I have to cut short some of my observation, but truly disappoint with a banking group with presence worldwide)

OK ok aje la... But they should just remove the coin counter / deposit services coz it's always OUT OF SERVICE!.... ALWAYS!

1 of the staff Selina was helpful, friendly & attentive to my queries. 2 thumbs up to HSBC. Keep it up in always putting customers first.

1. During the early days before queue coupons came around, HSBC was one of the earliest banks to impose very strict queue line (sometimes 50 people line was normal) so I was very pleased with this company policy which others did not implement. 2. I was also very impressed with HSBC cashers who were trained to handle 4 types of transactions without having to refer them to their superior sitting behind. I compared and found because of this, they always managed to clear the queue line extremely fast. 3. As ATMs came around , they were the leaders and issued ATM grey cards to enable ATM transactions which other banks did not have. Now these have been replaced by normal ATM cards. 4. I still feel HSBC Malaysia offers the best customer service, others are close but understand it has to do with the expensive training courses the staff attended which changed the mindset of the staff.