La Fiorire Korean Hair Salon

The best hair saloon in KL. All staffs are friendly and fully skilled.

I would like to start by saying I offered to rectify my experience by contacting the salon and the owner prior to this review. Here is my original message to them: My name is Navi, from Canada. I am currently living in KL. I would like to start off by saying that you’ve created a beautiful space with very hard working staff. But sadly my experience has not been up to satisfaction. I came in 2 weeks ago to get a perm (a c-curl). I showed Candy, who may I mention is very kind and confident, a picture of what I was looking for. I told her I wanted to be able to wash my hair and go out for the day. She confidently said yes she was able to and not to worry. My first perm ended up being more of a S curl and a lot more curler than hoped and asked for. Luckily after I contacted the salon, Candy said she’d fix the hair. Again I showed her a picture and she said she could fix the curls. Now my hair is just straight. On top of that I asked to come back to dye my hair, a service I’ve never done. Candy encouraged me to get the dye done the same day, even though I was worried about all the chemicals. I asked her the price and she said the dye for long hair was360. I wanted to be done by 430, something she said was feasible, but unfortunately she over committed and I finished at 530. To my utmost disappointment, I was charged 710 for the dye and then some hair treatment. (Sure this could have been lost in translation as English is not her first language, but as a foreigner communication needs to be clear. I highly recommend that your salon write down the bill and show the customer who then can agree and know what they are signing up for. I was not only shocked when I got to the counter but embarrassed because I got into a standoff with Candy who was adamant I agreed and myself who was confused and did not agree to this service. I ended paying the full price with a 10% discount. On top of this experience I am still not satisfied with my hair at all!! The c curl was not done. I had a friend who went to this salon and saw a different stylist. Her hair was done well, hence her recommendation. Candy told me if I want a curl I needed to blow dry it. The whole point of me getting a perm, spending so much money was to have the convenience of washing and going out the door. Follow up: The salon asked me to return to meet with the owner so he could take a look at my hair. I arrived on the date we agreed upon with a friend who spoke fluent Korean. Immediately we were greeted with hostility. He began by saying he had a client that he had to tend to. When reminded that I had an appointment, he brushed us off and told us to sit down. Once he was available, he began by blaming my hair for not taking the curl. He then said he could only fix it now, and if I came back he would charge me extra for the hair that grew. He refused to refund me, even when he could see that my hair was not done correctly. He continued to berate us and blame my hair as the problem. Sorry is this not a salon that works with hair? Are they not able to consult their paying customer on options? Do they not have the skill set to work with different types of hair? Clearly not. His behaviour was shocking! As a paying customer, (I paid 1200 rm for the perm and 700 for the hair dye + hair treatment, a total of 1900 rm), I expect better. I have never in my life experienced this type of horrible treatment, especially as a customer- and in customer service we know that the customer is right. I have approached other salons and shared my experience and they too are flabbergasted by the owners response to their error. The owner is unprofessional, non approachable and simply mean. The problem was never solved and I lost 1900 rm/ $600. I would NOT recommend this salon. Not only is it over priced but you will not get what you ask for, and if you do offer constructive feedback you will be belittled and lambasted. A complete disappointment.

Saw a few bad rating in google. Still give it try despite of the bad review. To my disappointment, due to the language barrier and lack of communication from hair stylist, the result was such a disappointment! My bf shown Tony pictures and videos of the hair style he wanted. And he told him that he did not want curly hair when he noted smtg off in between. Nevertheless, the end product is totally different from expectations, and we have to rush to another salon to fix it back. Personally think that even an experienced stylist should have listen to customer’s needs and try to communicate, not merely get the job done the way he wants. Paid a high price for a lesson.

Firstly, I did not use this salon but accompanied a friend who had several bad experiences here after having a Korean C curl perm as she was afraid the manager. As background she requested a C curl, got an S curl, went back for a correction of the perm and ended up with straight hair and was charged additional fees for a hair treatment that she was not told she would be charged for (this could have been a language barrier). My friend, myself and 2 other ladies came into the salon today (1 Korean interpreter, a previous customer with the hair style she wanted and me as driver and moral support) to see the owner of the salon for an assessment of her hair. This seems like a lot of fuss for this meeting but I assure you that it was not. I STRONGLY RECOMMEND YOU AVOID this salon. The owner was aggressive, rude to all 4 of us. He did not assess her hair but rather spent all the time denying that there was anything wrong with her hair and would not demonstrate how to style the hair properly to bring out the supposed C curl. In fact he went as far as to say it was the fault of my friends hair. Now I am not a hair stylist but isn't that the job of the stylist to assess the hair and fine tune the treatments to achieve the desired results or let the client know what realistic results would be? Perhaps the owner is confused as to what a stylists job and skills are? I think the only solutions that the manager offered was to do another perm right then and there (which was refused as that would be multiple chemical treatments in a month and my friends hair is damaged and falling out already) or come back in a month and spend another RM560 on straightening her roots and re-perming it all. A refund was absolutely out of the question and invited more verbal aggression. This too was refused because at this point my friend was too scared to ever come back to this salon. So at the end of the day my friend has spent about RM 1900 for hair that is straight, damaged and falling out on top of feeling badly after being yelled at by the manager. On top of this, during this whole circus his staff stood there looking terrified and I feel bad that they are in this situation. They absolutley deserve better. I sincerely hope that this manager takes a good look at his approach today and thinks about his behaviour in the future. I assure you that no stylist no matter how talented they are will be able to keep clients if this is your behaviour.

I used here to have a haircut for 2years with Sunny. I recommend her for your hair. She is skillful and has good communication skills

I cut my hair with Candy and absolutely loved it!The attention to detail was crazy lot. Every cut was helping achieve the look we were going for. Outcome was great! You know a stylist is quite experienced and smart when she googles for hair cut she wants to suggest and shows you a picture so you know what you are getting and have no miscommunication issue and that’s what Candy did for me. However there needs to be an improvement on counter procedure and customer service. It’s my first time at the salon, and lady at counter said I need to put deposit 50RM to secure my appt that was just 30min later. I said I was staying at the mall and since it’s only 30min to appt I don’t think makes sense for me to leave 50RM with them. I was betting on that within next 30min (25min by the time I walked out) no one else would come and agree to put 50RM as she is requesting me because doesn’t make sense! For example, would they ask customer for 50rm deposit if they appear 15 min before the next available appt? If so, am sure the customer will feel same way as me. So 30min later I came back and the lady said that appt Is taken. I mean, did they also decide to charge the other person 50rm?? I doubt! They must have changed their policy and asked the person to wash hair first while waiting or something but not ask to pay 50rm for reservation just a while later??! I felt the lady does not listen to my problem and is not helpful to customer. She just keep talking and talking but not listening and using brain to help solve customer legit problem. Why should I be the one to trust the hair salon to not keep 50rm? What if I paid and when I come back 30min later she says she has no hair stylist and I miss my dinner appt?? It’s my first time at the salon! Later I realized they have a cafe shop, so why didn’t the lady suggested me to wait at their cafe to secure appt that was only 30min later? She could also ask me to come 15min later? So many ways to make both sides happy, but she didn’t suggest anything, yet I lost appt. Also the lady is very confusing to me because when I first asked for appt she said she only have 1 hr later, BUT, the hair stylist that happen to sit beside her at the counter pointed finger at the screen showing a slot and she quickly corrected herself and told me the next available time is 30min away. I mean, isn’t finding the next appt slot easy and her main job? Nevertheless, I do plan to come back because of Candy’s excellent job and the salon is nice. Just wish counter lady would have been helpful and would help me save time and make me an even more satisfied customer.

This is a Korean saloon and I understand there would be so form of language barrier & that’s fine with me as I love visiting foreign stores. What surprises me is that the usual K saloon I went to has impeccable or rather somewhat friendly service. This saloon however didn’t greets the customer, was unfriendly & their mantra is perhaps service with a smug attitude. Thumbs down ?? and visit at your own risk ⛔️

I got the glam perm by Tony. It's been almost a year, the curls are only slightly straighter, but mostly still all there. I really love it. It looks loose and natural. After a few months, he cut it, and I get a different look (shown in photos). It's extremely easy to maintain, just wash and go. No blow-dry, no products. As for hair damage, it's not bad. It wasnt the same as before, but my hair is relatively healthy, no split ends. To ease language barriers, I recommend bringing photos of what you want. Tony's perm is magic to me, I'm not letting anyone else touch my hair haha.