Lim Dental Surgery Sdn. Bhd.

First time back here since 2010. This place is the panel dentist for A LOT of huge companies. Everyone is helpful and nice.

Went here for tooth extraction last few months. Bad experience as the way that the dentist extracts my tooth was so rude and even hurt my lips. As I know this clinic has different branches and therefore it has a lot of practitioners or new dentists will be exchanging their shift every week. So you can try your luck. You could probably meet a good one I guess.

Absolutely terrible Dental Surgery. Horrible and rude old crocodile Dr. (Shanta) and even nurses echo the rude and bad behaviour. Not at all professional with appointments and timings. Do not waste your time here. Many other professional and courteous dental practises nearby in PJ.

My regular dentist retired so no choice but to try out dlnew dentist. The filling seems not able to last longer than 6 months. It happened to myself twice and my husband once.

They never honour your appointment time slots. The wait is always very long and many times exceeding 1 hour of my prebooked appointment time. It is NOT okay to justify waiting time by telling me at 12.50pm (when my appointment is at 12.40pm) that the 11am patient only just finished, and that the next patient after that has an hour long treatment so it will only be my turn after you see all the delayed patients in chronological order. If there is an unforseen delay, it is only right and RESPECTFUL to inform your patients who have already booked their appointments in advance that their time will be affected. The lackadaisical attitude towards punctuality is very distasteful, moreover their service is not cheap, charging at least RM8000 for braces. Strongly do not recommend this dental clinic as their services are only on par with government dental clinics despite charging sky high prices.

Am glad to have been able to see the Dr at the appointed time. I like how the Dr pre-empted me on what is to come, as that helped calmed me.

I've thought long and hard about whether or not I should leave this review but ultimately, I think people should be allowed to make informed decisions. I approached this dentist because it was on my company's list of panel dentists. I had an impacted wisdom tooth that needed to be removed surgically. The dentist was fairly young and struggled a little. But eventually it was out and I was all stitched up. The first week of recovery was tough, but I thought that's just how it was supposed to be. Months went by and the wound healed up but there was a bump along my jawline, near the extraction site, that would hurt when you pushed on it. It got worse and never went away. So I went back to the doc. She looked at it, took another X-ray and couldn't determine the problem. So she referred me to a more senior dentist in the same clinic. She also couldn't identify the problem and sent me away to an oral maxillofacial specialist. At the specialist, I had to spend an RM1500+ for intensive scans. And eventually the specialist decided he had to open up the site again. He went in there and found that the lump was abscess, blood, and just unresolved fluids. Basically this was an unnecessary surgery I had to have, to fix the problem. Long story short, this dentist gave me an infection, sent me away, made me pay an extra RM1.5k at a different specialist in order to get the problem fixed. And in that duration, not once did these guys check up on me to see how I was doing, after leaving me in that mess. It was quite terrible and traumatic. This terrible incident aside, this clinic also does not keep their instruments clean, some of them are literally stained and rusted. Their rooms are messy- there's just junk and stuff everywhere, and they never keep to their appointment times. Their dental assistants are not proficient, and most of them seem quite lost/ unhelpful during the procedure. Cleanliness is definitely a major problem here. The assistants go from the front desk, to holding the instruments which go into your mouths without so much as sanitizing their hands or switching their gloves. They're not dressed professionally, honestly sometimes it looks like the assistants are wearing pyjamas, along with open-toed shoes (yikes, how disgusting). Update: Soon after this review, the dentist contacted me to check in and also contacted my other dentist to understand what happened. They insisted that there was no infection per se, but was rather an unresolved hematoma.

Back in the country post covid and went in for my routine checkup. The clinic looks refreshed with a paint job and waiting area layout. Registration was swift and I was ushered into the treatment room on time as per appointment set. Dr Lim Yean Ling was as usual, courteous and professional. Explained what needs to be fixed after thoroughly examining my tooth. Treatment area was neat and clean. I have been returning to this same dental clinic over the years whenever i have the opportunity to return to Malaysia and I must say, their pricing, hygiene factor and service is among the best, bear in mind I have also been for dental treatment while being based abroad in shanghai, switzerland and s'pore. Love the enhanced appointment booking via whatsapp, makes it even more convenient.