Mazda Glenmarie
4.1/5
★
based on 8 reviews
Contact Mazda Glenmarie
| Address : | 7, Jalan Pelukis U1/46, Temasya Industrial Park, 40150 Shah Alam, Selangor, Malaysia |
| Phone : | 📞 +888 |
| Categories : | |
| City : | SELANGOR |
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Kutu Maro on Google
★ ★ ★ ★ ★ Nice office or waiting area..like the cookies.. But can be improve on the hygiene (cookie bottle) .. Also, Found antz at nasi lemak tray
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Mika Way on Google
★ ★ ★ ★ ★ When to showroom on 8/4/22. No one even bother to attend me. There are four person at the counter playing handphone. Your loss, make my booking with other dealer.
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Chua Yew Seong on Google
★ ★ ★ ★ ★ Went twice with shorts and slippers, the worst sales rep I’ve ever meet, why go to HQ where u can get better service with other dealers.
1st visit, went there without appointment or reservation, not allowed to test drive, as test drive only for reservation customers.
2nd visit, test drive reservation made online and sales rep texted, mentioning can go anytime, no specific time/slot needed.
When reached, sales rep mentioned test drive car was out for test drive. When the test drive car is back, the sales rep was busy serving another customer who came much later than myself.
Approached him and he’s avoiding, not even asking other colleagues (which wasn’t serving any customer) help to arrange for test drive.
If u want to get better service here, better drive a S-class there and the sales rep will behave differently.
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Ross Chang on Google
★ ★ ★ ★ ★ Although the waiting area is conducive with nice coffee machine and food but the service is below expectations. Sharing the same sentiment with other customers, the waiting is unusually long. Even the car is ready with status completed, no one will inform you and even after you approach them to ask, it will still take a while to get your keys. Parking is also narrower than normal creating extra risks of getting a dent mark from the car parked adjacent to yours. Both first two service visit, I ended up going home with a dent each time. Kudos to the service advisor which quickly check through CCTV and caught the culprit and make him pay. Recent experience is even worst. Came here to replace the rear brake disks and pad under warranty claim but they spent 4 hours doing disc skimming before realizing they did a mistake, the technician overlook the job sheet. No matter how good is the car (I love Mazda cars, driving CX-3 and now CX-30) but it is the after sales service that will drive me away from Mazda cars.
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S L Chong on Google
★ ★ ★ ★ ★ Serviced my car here and received friendly and efficient service. There are a variety of seats in the waiting area and complimentary coffee and tea from a Nescafe machine
Update Nov 2021: waiting customers can help themselves to nasi lemak, sandwiches and coffee. There is also a vending machine with drinks and snacks. Professional and courteous service.
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Candy Lee on Google
★ ★ ★ ★ ★ I brought my car for service sometime end of Feb 2022 and get them to check the sound when I turning the steering. I dropped by at 10:46am and they only delivery my car at 5pm. I’m thinking it due to change of part so it took so long, but in the end they told me just did a normal service and diagnose the sound as need to replace the nut and protector for my steeeing, I asked them is the part need to order they said no, can easily get from the spare parts warehouse. I’m fine and come in next time. When I come today, I asked again how long is the estimated delivery time, the front line told me by 6pm which is before the service center close. I was so annoying as don’t you have a SOP and can’t you tell me estimated time?! I realized that the service is really slow compare to few years back as I don’t expected long waiting time and front line can’t tell the estimated time even that you know the problem and what to do!!! I’m disappointed. I hope they can reduce the waiting time. Thanks
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Shan Prian on Google
★ ★ ★ ★ ★ Went for 60K major service and issue rectification but disappointed on how they handle customer issue. Service advisor Hakimi was very kind but not helpful. I requested to put remark on infotainment system haywire issue and RR tyre puncture. But he just put request to update the MZD version and none mention on the real issue. For tyre no remark stated as he said service team will check all tyres. End up both issue not resolved and now i have to seek other sc.
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Melvin Yap on Google
★ ★ ★ ★ ★ Went there for showroom. Once I step in, immediate someone approached, am i looking someone or need help.
Knowing I'm looking for test drive, arrange test drive in 5 mins. And go for test drive.
Good service, no pressure on the sales.
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