ookyo - 50450 Kuala Lumpur
1.6/5
★
based on 8 reviews
Contact ookyo
| Address : | Level 21, Menara Maxis,, off Jalan Ampang, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia |
| Phone : | 📞 +8 |
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Vinoth KRM on Google
★ ★ ★ ★ ★ Its failure company. They simply making statements like digital marketing but nothing is working. We can't call to the customer service. There is no direct number and no live chat. If you face any issues we have to send message. If they feel ok. Then only you will get a reply from them. Their VPN concept is totally rubbish. That's why they exited from the service.
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shiva shangari anbazagan on Google
★ ★ ★ ★ ★ The service is totally disappointing. I bought sim card a week ago, still couldn't get activated. So I thought it will take a day or 2, still couldn't. I called Maxis as the person who delivered the SIM said if any problem call to them. When I call they said its not their area of concern. Okay I open the app raised ticket they said will look into it asap till now not solved and don't know how long it will take. It written the SIM card will expire on 30th. So even they sort it out, I worry if u have any problems regarding app or what later on, we need to keep raising ticket wait until it gets done. As a customer normally we will be looking for prompt service response so that we would understand it, but here their reply will be 'don't worry we will look into it until now nothing. Here not being fussy customer, but what's the point of promoting all sort of services and plans to attract customers n made them to pay but in return you get nothing and disappointment only. Terrible.
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Victor Goh on Google
★ ★ ★ ★ ★ Dont ever consider using ookyo even if their plans seem good. After topping up for more than 24 hours the credit balance is still not updated. Cant make calls/SMS as a result. The highly inefficient customer service is not helping. No customer careline or live chat. 'Tickets' and emails only. They cant trace your transaction even after 24 hours. And btw it's a separate entity from Maxis/Hotlink so dont bother calling them.
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Tan HC on Google
★ ★ ★ ★ ★ If your support is good and steady, then you no need have a customer tel for users to contact.
But, your apps and support bot are sucks! After activation the sim the apps still show the status of pending more than 2 days!
Apart from that social medial customer relationships are rude!
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WK Choo on Google
★ ★ ★ ★ ★ Its all fun and happy when u stay with the network, using only the unlimited internet for the 4 apps u choose. But once you want to make a request to them (Customer service), they are absent, unable to reach and u can only chat with a bot. Best part, i raised an issue (they called it ticket), i get a vague response from a chatbot and they close the ticket without solving my problem. I had to raise a new ticket and redo the complain over again and they then close it again.
Now i am trying to port out of the service and retain the same number, however they make me pay rm30 to port out, cos i cant port out of service if my line is in "GRACE".
My recommendation to you OOKYO, set up a customer service line is the very least you can do. Like tune talk has it eventhough it takes ages for someone to pick up, but there's a human that you can talk to. Don't tell me to use chatbot or Apps to solve my problem. They cant!
EDIT: after 2 weeks close to 3 weeks of trying to solve my issue (replaced new sim, new sim unable to connect network, at all) and made me pay a total of rm40 to 'reactivate' my line, they are still unable to solve my problem. Raised the issue via the chatbot at 'ticket' via the OOKYO apps, to no avail. receives only the same old reply 'we have escalated the issue to the relevant parties, deeply sorry for the inconvenience'. when asked is there any refund or reimbursement, were totally ignored on that issue. thankgod this is my second number not my primary. otherwise can you imagine the incovenience. WHAT IS SO DIFFICULT TO SOLVE A NETWORK ISSUE?
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FAKEShawn on Google
★ ★ ★ ★ ★ Received the simcard, but too bad, the ookyo did not even have the urge to activate the sim -_-
I've tried everything I can for them to do their work. Been contacting the lousy customer service for almost for a month now. Guess what they reply "no need to worry, you can request for a refund after a month". It has been a waste of time. I guess I'm not the only one who is being scammed.
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Linghsiang Quah on Google
★ ★ ★ ★ ★ I do not have a good experience with ookyo, my sms and vice purchase was disabled after receivingy SIM, issue logged but it looks more than 10 days and still not resolved.
Money was debited for auto data renewal plan, but the data plan was not being activated, and it has been 4days and still not being resolved.
There is no department for me to complain, only fuzzy is available. I am not sure if the support personnel behind that fuzzy takes the issues serious or not. As for me, I don't think they are.
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Che Rui Chew on Google
★ ★ ★ ★ ★ Update: guys Ookyo service is ending in Jan 2020. Aside from the SIM issue not much problem la. Line very fast. Too bad they're discontinuing.
Previous review: My experience with Ookyo is bad. i couldn't even pass the SIM activation hurdle. Basically, the app showed that my SIM card is "in delivery" although I've received it. Without an activated SIM, I cannot use the data I've paid for. So far, customer service has been unable to offer useful solution.
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