PJ Orthodontic Specialist Clinic

Please go somewhere else.

A very experienced dentist and reasonable charges

Unable to attend patient with full attention, running across 2 rooms for 2 patients at the same time, do not have clear treatment process explanation, too busy to sit down and give proper consultation.

After having had my treatment done in Singapore for months and since i've started work in Malaysia, I had to get my braces tighten eventually. I came here because it was recommended by a friend of my dentist in SG. The dental clinic needs some sprucing up, it is quite old with files of patients stacked behind the reception. I had to wait about 30 minutes (even with an appointment made), then I was told to go Room 1 where I had to wait another 10 mins in silence with another person who didn't identify herself and I can only assume she's shadowing the dentist?, maybe an assistant, she checks my teeth and make a remark that i didn't clean my teeth well and that doctor may say I would need screws. At this point, you can imagine, what screws is she referring to? My dentist from S'pore had already told me my case was almost complete, just needed the monthly tightetning. Dr Lee? (whom i can only assume was Dr Lee) he didn't introduce himself, refers to me as," you are?" I think he didn't read the patient notes. To which, I had to introduce myself. He goes on to say I would require brackets at the back of my molars to pull the teeth back. And, then he says okay, so everything would cost 4.5k for the rest of the treatment and I needed to come upfront with 1k. My query was why did I need to pay 1k upfront, that didnt make sense to me. Was it for the materials? What is the cost breakdown? Because while in Singapore, for every bill, I had an entire cost breakdown. I felt uneasy and uncomfortable as they proceeded to take the pictures. Dr Lee was also attending to another patient at the same time, his attention was divided. And his assistant told me about the screws, it was her opinion, not the doctor's opinion. Having said that, I didn't see how that would improve the situation. I was confused with the consult, instead of patient-dentist communication, it was more like the dentist was telling me what he wanted to do rather than discussing with me. I personally won't recommend this clinic. I think they're stuck in their ways and I'm not sure if their intention is in the patient's best interest. Maybe if they could, to place themselves in the patient's shoes and first, build rapport with the patient. Customer service can be improved. Because when I first entered the clinic, no one attended to me, the staff was still busy with their own work and even after a while, when they saw me, they just push a form to me without speaking a single word. Although, Dr Lee offered to not charge anything for the consult, I felt it was mandatory to still pay for the effort they made during the consult, and I made due payment for whatever effort the staff had to put in for my consult.

If I could give less than one star, I would. Admittedly I had my braces done here 10 years ago, and I haven't seen Dr Lee in 7 years, but based on recent reviews it doesn't sound like things have changed. When I had appointments at 3pm, I wouldn't be able to go into a room even by 4pm. Once in a room, I would be primarily attended to by his assistants, with them in charge of fixing brackets onto my teeth and tightening my braces. I probably saw him for about 5 minutes in a 30 minute visit; his attention was divided across the three rooms that he had. Dr Lee was also pretty terrible at patient interaction. He was very rough and cared little for whether I was in pain or not. All in all, I say save yourself the suffering I had to go through and consider trying another dental clinic.

Tq Dr Lee for a very caring and good treatment since 2015 . Tq for straightening her teeth which was sticking out by 1cm. Since the braces removal in late 2019, we have been getting excellent post treatment visits. Some times we have to wait due to his busy appointment schedule but it is definitely worth the wait. As for the fees, we find the fees reasonable enough. We definitely recommend Dr Lee