Reliance Home Sdn Bhd
3.3/5
★
based on 8 reviews
Contact Reliance Home Sdn Bhd
| Address : | 98G, Jalan SS 21/39, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia |
| Phone : | 📞 +779888 |
| Website : | http://www.reliancehome.com/shop |
| Categories : | |
| City : | SELANGOR |
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Kongsi Alam on Google
★ ★ ★ ★ ★ They tried to increase their price after I made the deposit. Be very careful when dealing with this company, if you can please avoid making any purchase from them.
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Joel Loo on Google
★ ★ ★ ★ ★ I purchase a bifolding door for my bathroom. Full Payment need to be made before installation.
1. Installer supposed to come at 2pm. He reached early which is fine. He installed and left before i managed to check. I reach my house at 2.10pm
2. During the installation, my father in law asked about missing rubber. Only 2 holes out of many holes is with rubber. Your installer told him that there is no rubber for all these holes. He left after that.
3. When I know about this, I called your number and your make colleague told me that supposed to have rubbers and installer will fix it. He asked me to contact you again with pictures.
4. Now your HQ says the holes not supposed to cover with rubber.
What if cockroaches go in and pang sai? It’s only a few more rubbers why can’t you fix it?
Sales person also quite cocky. Ask her one question answer one. I regret my purchase here.
Beware of this seller. There are more sellers provide this product. Go elsewhere. And if you really purchase here, make sure they complete the job properly and only pay remaining balance.
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KaiJie Choo on Google
★ ★ ★ ★ ★ Bought a foldable door with uptown damansara branch. Lousy service. The door design is totally out of my expectation. 5 panels, i expected with 2 panels can be open/close as 'door'. However i only realized that 5 panels only manage to let 1 panel to be open/close as 'door', when they delivered to me. They mentioned that my design was impossible to be done. (but actually my neighbour's design is same what i want!!) Then they said I am the one who should know that their company didn't provide this kind of design at the first place (but the sales person never explain to me before i purchase. Just mentioned okay!)
When i complaint to their management, they mentioned that they can't do anything since the door had been delivered. If want to change design, need to top up another RM1000+ .
No choice, i had to use since the full payment was made.
Beside the design, the installation and the door finishing are lousy too. Since day 1 until now (2 years) the door cannot be closed and opened smoothly. I need to use extra force open and close it, until a loud 'bang' sound and you can felt the whole house is shaking.
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Indran Sundram on Google
★ ★ ★ ★ ★ A++ and kudos to Team Damansara for the continuous good work quality and service provided. Special thanks goes out to Sally whom had coordinated the project well. Very satisfied ?
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BS Tan on Google
★ ★ ★ ★ ★ 2nd time order. This time is the aluminum door with clear glass between dry/wet kitchen. Vey pleased with the door n the professional handling of the whole process. Kudos to the installers who are not only skillful but superb helpful.
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Alia Ismail on Google
★ ★ ★ ★ ★ This was 5th purchased of bifold door from Reliance Damansara. Great service from Sally, Wilson and no issue on the installer as well! Next, waiting for the store door from Reliance!
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A y on Google
★ ★ ★ ★ ★ WARNING: Do not engage this company. 2 weeks after paying deposit for 2 glass door with aluminium frame, i have to chase them to come and take measurement, chase them again for another 3 weeks install the doors. Took them in total 2 months (from deposit to installation) to finally come and get it done. Workmanship is poor.
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Gordon Yap on Google
★ ★ ★ ★ ★ [UPDATE] 11June22
My sliding glass doors, windows and bifold doors were all properly installed. The quality is good. ?
Thanks to prompt responses from the salesperson and the assigned subcontractor that has been of great help.
The review remains as a reminder that poor customer service can ruin experiences.
I hope the company can grow from this and to learn from mistakes.
Placed an order for a sliding door, 5x windows, and 2 bifold doors with them to replace the old ones at my apartment
Aside from asking for full payment before delivery of goods and services.
This is the first time a customer has to beg a supplier.
Reliance do not provide dismantling services for all of you who has existing windows or doors.
I had to engage external contractors to do so.
Yet, when asked for a confirmed installation date, Ms C ignored me for 4 days before providing me with a confirmed date. Earlier responses says that they will only inform 3 days in advance before actual installation.
Excuse me, I need to get approval from my building management and book my contractors before the installation can proceed.
Due to the extensive work required, it would be understood that maybe this would require a few days to complete. However when I asked if the work is not completed on the appointed day, will it continue the next day?
The response I got was "We cannot confirmed you now, will need to check with installer first after the 10th"
SO IF THE JOB IS NOT DONE AND YOUR NEXT AVAILABLE DATE IS A FEW WEEKS AFTER? ALL THE DISMANTLED WINDOW SPOTS ARE EXPOSED TO THE MERCY OF OUR CRAZY WEATHER LATELY?
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